The customer is unable to see certain text messages that were received but not displayed on their phone.

Okay, you have to go to settings on your phone. Once in settings, go to apps and notifications. Once in apps and notifications, go to see all apps. Look up for the messaging app, please. And once you're there, scroll up to the third option that will be storage and cache. Okay. And press where it says clear storage, okay? After that, we'll reset your app. That won't show you the messages that you haven't read, but the new messages coming will- everything should be coming with no issue, okay?

We are preventing it right now. We have to go to storage and cache and press where it says clear storage. That will delete the residual information in your app that is not helping you at all, and next time it shouldn't happen. But it's not going to lose all my previous messages? No, nothing is going to be lost here. No, don't worry.

Yes, there is a way to prevent it, but there is no way to retrieve them.

I am sure, yes. Yes, if there will be a way around it, believe me, I will tell you immediately before doing this.