The customer is unable to take pictures with their phone when connected to a computer.

Okay. I'm going to... I need to call this person, the store manager, to ask him what was the issue. And then I will get back... I'll be getting back to you and give you instructions. Okay?

You may need to leave it there for a few hours at least. Yes.

I'm going to call the store manager right now to let him know that you're coming. When do you plan to come?

We may not... We may... Yes, you may need to leave the phone then until tomorrow.

I will let the store manager know that you're coming at that time. And yes, we will... I'm asking if he was in there yesterday.

No, no. You won't be without a phone. We will just test your phone thoroughly with the computer and that's on the same day. Okay? But you have to come and we will test it like that.