Customer is inquiring about the status of a phone repair due to screen issues and unresponsive buttons.

Okay, so I'm going to go ahead right now. I'm going to call the ignition. I'm going to see what's going on here. And of course, I'm going to send out and hopefully it's ready and we can send it out today.

As fast as I have an answer, as fast as I will be calling you back and yes, we will go from there.

Yes, sure, I can definitely try. Would you be able to tell me what is your name and where did you send it?

Okay, let me go through this. Okay, Hoover, just to recap, what was the issue with your phone?

I understand, Hoover. Okay. So in this situation, we do have your phone and actually the phone should be ready.

Thank you so much for your understanding, Hoover. Have a great day and we'll be talking soon.