The speaker volume is low during calls despite being on the highest setting.

So, the option that you have is you can turn the phone into the Borough Park location, and we can check to see exactly what we can do about your speakers and microphone. And we may have to switch your shell out. That's the worst case scenario, the switch shell out is a $75 repair, but if it's just a speaker fix by itself, speaker and mic fix, it would cost $20. It can cost as low as $20, but if it is from the shell, then it may have to replace the shell.

This is more of a hardware issue. It wouldn't be really solved with any setting changes or... Right, because it's going to be a hardware issue, so it's going to be about physical parts of the phone.

If I still have any problems, I'll call back and get more details about sending it in.