The customer needs to reactivate their service and transfer their phone number to a different carrier.

Okay. It's processing. And it worked.

Yes. In 15 minutes, it should be working perfectly fine.

Please allow me one second.

If the service is down, then it won't let you transfer, okay? The service must be up and running in order to transfer a number to a different carrier, okay?

Yes, of course. If the service is not active, it won't let you go out.

The PIN and account number have an expiration time, okay? So if you requested us the PIN like two, three days or a week before you try to put it out, then it doesn't work. You have to use it within the 24 hours that you request, okay?