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How to reset a phone that requires Google Authenticator for factory reset?

📱 Device Issues Settings Issues Asked 2 times needs_work

Other Response Scripts

85%
So in some phones, you need to do it with a code. So do you have the phone in front of you? Okay, so you need to dial this code that I'm going to give you right now. Are you ready? No, no, no. It's going to be like a phone number, but it's a secret access to a part of the phone. Okay, so let me know when you're ready. Okay, but I should type this in into the phone? Yes, if you're about to make a call. Star, pound, star, pound. Eight. Pound, star, pound, star. Okay, factory reset. QC or QA? Go to QA. I'm sorry, to QC. Okay, click on it. Yeah, now scroll all the way to the end and you will find an option that says factory data reset. Great. Sure. And that's it.
instruction Steps 1/0
45%
So what you need to do here is you need to dial this code I'm going to give you right now. Are you ready? I want to stop pound eight.
instruction Steps 0/1
30%
Unfortunately, we don't do it by, but we don't do it. It's, it's not something that we actually do in house. You can't make a reset anymore. You can only give a code if you forgot the password and want to open it up.
explanation 0/1
30%
The only way we can do it is reflashing it directly here in the US.
explanation 0/1

How Customers Ask This

"How can I reset my phone that has a Google Authenticator app without the access code?"