The customer is experiencing issues with not receiving messages when the phone is dead and then turned back on.

I understand. So this issue is something that we are actually reviewing, okay? It happened a few days ago. We are trying to see if it's a problem directly with the phone. And yes, we are trying to work on it. It's going to take a little bit more time, but we are doing our best to see if it's a problem on our end, and if it is, we will fix it.

You may not need to call back, but you can call back whenever you want. Whenever you feel like you want to check, you can call back, and I will let you know.

This will take at least a few weeks, okay?