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The customer is inquiring about a SIM card that was supposed to be sent for testing due to issues with the Waze app and voice services.
Other Response Scripts
70%
Okay. Okay. Fine. Thank you so much.
45%
Okay, so we are repacking it today.
45%
If not, you can search U.S. Mobile.
30%
Let me take a look. They sent it, but let me see what you didn't receive then. They sent the wrong address.
30%
No, yes. They sent it to 771 Kingsfield Drive. The SIM card is never going to arrive anywhere because that doesn't exist.
30%
Of course, we are trying to see on our end if there's something that we can do to make it work. But it's going to take time at least.
30%
No, it's not on our end. Again, it's not a solution that may be reliable.
30%
I'm thinking about at least a week or one or two months. It's not going to take that long.
30%
But what they did is they made the changes that affected the phones. That's what it is for sure.
30%
Okay. Okay. Okay. Okay. Okay. Okay.
30%
Verizon will work. T-Mobile will work. U.S. Mobile will work. Fixed service will work just fine. Any other service that's not AT&T will work perfectly fine.
30%
U.S. Mobile.
15%
I'm going to get to the shipper. I'm going to correct the address.
15%
So that's why we are sending a SIM card just to test.
0%
By the way, do you have AT&T, correct? What? You have AT&T service with your phone, am I correct or no? AT&T? AT&T.
0%
No, sir. We are on our end to make some changes to try to see if we can make it work.