The customer is unable to update apps on their phone after a reset and is seeking assistance on how to resolve this issue.

You need a computer, you need to go to settings in the phone, then you need to go to apps and then you need to go to backup and restore, and that will create a folder that's a backup of your phone. Then you just plug that into a computer, save the folder in your computer.

So you would backup your phone. So save all your contacts, your messages. Then bring your phone to the Borough Park location.

In this situation, my biggest suggestion will be come to VoraPort, to the VoraPort store, so we can reflash your phone and put the last version of the phone and that's it.

No, we don't charge for that, no.

No, it's limited.

It usually takes a few minutes.

Yes, you're going to lose everything.

If everything is working perfectly fine, then I will suggest you not to update it, okay? If you encounter a problem, then yes, I will suggest you to reflash it, but if you don't find any issue in your phone, then...

No, you have to do that.

It has to be in the Borough Park location.

This is a little different than a hard reset. This is deleting everything off your phone and reinstalling the correct hardware or software.

When you come here to flash it, you won't have to come here again, no. Then your phone will be able to receive updates.

No, they don't have the software necessary to be able to do that.