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The customer is experiencing issues with their phone displaying corrupted files and losing contacts.
Other Response Scripts
30%
I'm so sorry to hear that. Yes, of course I hear you. Where are you located?
30%
When this happened, when these Chinese letters happened, did you call us by any chance or no?
30%
Now when that happens we need to take a look at the phone immediately because that means that there's a file that is corrupted in your phone and consequently that will happen.
30%
Unfortunately we won't be able to bring back your information, but we need to take a look at your phone to make sure that this will never happen again to you.
30%
No, it's not a hacker. No, not at all. It's something, it's a corrupted file came into your phone, either a message or something like that, and that is what happened.
30%
No, unfortunately in this situation we have to, yes, no, there's nobody was hacking your phone, that's for sure.
30%
Nothing to get the information back, but there's something that we can do in the store, so we can assure that this won't happen again.
30%
No, we don't, no, nothing saves in the cloud, okay, we don't, that is not so safe.
30%
An update will never ever come in Chinese status, an update will come in directly inside of the phone, and will be everything in English, and no, but never, never like that.
30%
No, it doesn't have Android auto, no. Only the new phone?
30%
Yeah, only the FitCourse, yes.