The customer is experiencing a screen issue where the screen goes blank intermittently and wants to know if it can be fixed before the holiday.

No, no. Your contacts will be fine. That's going to be all at the motherboard of the phone. Contacts and photos, everything should be fine if the screen keeps on blanking out, right?

Yes, it will.

Once the holidays are over, I would say just call before November, and you should be fine.

Okay, fine. Great. I'll call in then to make sure you have the part.

Unfortunately, that's the only way we can deal with this.