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What should I do if my phone is experiencing frequent call drops?
Best Response
50% effective
Questions:
What should I do if my phone is experiencing frequent call drops?
Answer:
Script:
Verification:
May I ask your service provider?
May I ask your phone number?
Does it happen with just certain numbers?
What troubleshooting you've done so far?
Step 1:
Verify if the service provider is compatible to FIG phones.
Step 2:
Verify if it happens to all numbers.
Step 3:
Ask the customer to clear the storage and remove the battery for 10-15 seconds.
Escalation:
If need assistance from other departments or higher ups.
Other Response Scripts
45%
When you send it in, just make sure to include all your information. First name, last name, address, email, contact number.
45%
I guess you could also maybe check your SIM card. Sometimes your SIM card has what carrier it is on there. But you could call your carrier through your phone. I think it's like Star or something, I think. Hold on. Yeah, if you dial 611, you'll be able to find your carrier's customer service number.
45%
You know if he tried resetting the network on your phone? Just turning it on and off? No. There's a setting in systems that allows you to reset your mobile, Bluetooth, and Wi-Fi. I'm going to menu. Going to settings. And then you would scroll down to system. Okay. And then you would scroll to reset options at the bottom. Okay. Press on reset Wi-Fi, mobile, and Bluetooth? Yes. Okay. And you reset that. I press that. It says, now it says this will reset all network settings, including Wi-Fi, mobile, data, and Bluetooth. At the bottom, there's a green box, reset settings. Press on that. Yes. Okay. Please wait. It says it's been reset. All right. And then you would reset your phone. See if you still get the drop calls or not.
35%
For that issue, we would have to see the phone. Are you close to the Borough Park location?
35%
If you could send in the phone, we will check to see exactly what we can do.
35%
You don't have to include the card. We just need the phone itself, not the card.
35%
Yes, the phone with the batteries to send that?
35%
And then if you keep on experiencing the same issue, we may have to check your phone. Are you close to the Borough Park location? Sorry, what? It says we may have to check your phone if that still happens after resetting your network. Right. You can either come to the Borough Park location or send your phone in. Right. But that's after we see if it works or not.
How Customers Ask This
"The customer is experiencing dropped calls on their phone."