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Customer forgot the code to unlock their phone and needs assistance to regain access.
Best Response
45% effective
You're going to write this code down. You're going to put this code in once you get that number to appear again. So 3588. 3588. D as in dog, 8. 3-5. 8. 8.
Other Response Scripts
45%
Yes, you have to get back to that same screen that says IMEI on it, and you have to put the code in that screen.
35%
Just make sure your phone has a valid SIM card in there, okay? A valid card? A valid SIM card. So a SIM card that works.
30%
Okay, so after you put in the password a lot of times, there's going to be a long number that comes up. If you need that long number, we can restart your phone.
30%
Yes, and you can put it in, I guess, alphabet as well. Okay? Yes. And this is always the number that's going to be, like, if I get locked out? Yeah, this is going to be the number. It does refresh every once in a while, so as soon as you're able to put in the password, please do.