The customer's phone has become slow after a recent software update.

I can help with that. Are you by any chance able, I know this is a lot to ask, but I really need, I would really like to see the issue coming, so I can either send it to the developers, and so they can take a look at it. So, are you able to send me the record with some other phone, like a video of it, and then send it to us, so we can take a look at it, a deep look into it, and actually provide a proper solution, or a template solution, at least?

Sure, sure, I understand what you're telling me. I understand what the issue is. But yeah, we would love to take a look at the whole processes, and then yes, go from there, and see what solutions can we provide you to make this, to solve this.

To be honest with you, we didn't receive any complaint like this, and yeah, we'd love to see this unique situation, and help you.

That will be very, very helpful for you, and for us as well, so we can actually help.