Customer needs to provide information and a picture of the phone's internal details for developer assistance.

What you need to do is go to settings in your phone. Once you're in settings, go to about phone. That's going to be the last task option. Once you're there, you will find an option that says IEI. Just a second. Please provide me the IEI.

When you take out the battery, you will see a whole, a full list of values, okay, in the inside the phone. We need a picture from there, okay? Just a picture so we can send it to the main developer.

You can text it to this phone number. The number is 347. 240. 2482.

I'm asking you because it's information that I need to help you, okay? Thank you.

Whenever you can, please, send me the picture. That will be very helpful.