The customer's phone is not working and the screen is blank.

In this situation, I must send you a label. You must send us the phone, okay?

In this situation, you can go to libertybuildingsupply.net.

And we'll take a look at it, and then we will replace it. Okay?

Yes, you have to send your phone in to the Borough Park location, and we can check to see exactly what's going on with your phone. Most likely, it's going to be a shell issue. Unfortunately, at the time, we do not have any more shells. We'd have to wait three to four weeks for us to be able to fix your phone.

Yes. I'm going to send it to you, okay?

My name is Juan, and this is SIG Customer Service.