The customer is experiencing freezing issues when opening messages and other apps on their phone.

Let's see if we can, all right, let's go into your settings. You go into apps and notifications. Then you go to see all apps. Then you scroll down to messages. Then you go to storage and cache. Clear storage.

Now try to open your message app again, see if it's faster.

Yes, just don't do it with the notes app.

Only do that if you're at the start point. Making me problems.

It's not going to delete any of your messages.

It's going to delete old data on your phone that's causing your phone to go slow.