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The customer is inquiring about a free repair for a phone that broke before the warranty period but is being told they must pay for the repair.
Best Response
45% effective
In order for us to do that, I need to find the email saying that yes, you will be getting a free repair, okay? So please, allow me a few minutes.
Other Response Scripts
35%
You have to fix it in order to get the information.
30%
Unfortunately, we cannot do this repair for free, okay? I'm so sorry.
30%
I am myself a manager, so my manager is the owner of the company. Okay? You cannot.