The phone is experiencing issues with the gallery app redirecting to messaging and random shutdowns.

Do you try taking out the battery and put it back on by any chance?

We will have to take a look at this phone. Where are you located? Would you be able to bring the phone to our Monsey store so the store manager over there can take a look at it for you?

Bring the phone in. We will take a look at it, okay?

I can help with that. Give me one second.

Is that correct? Yes. Okay, when did this start happening?

When someone calls us, we get the phone model and their service provider just so that we know all the information.

I can't promise you that we will provide you a solution immediately in the Monsey store, but at least we will be able to see what's going on. And going from there, we will work for a solution for you, okay?

Batteries for the core we don't have yet. We are bringing soon, but we will take a look at your phone later.