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What should I do if I'm having problems sending text messages and installing a new app?
Other Response Scripts
100%
Yes, turn your phone off, and in 45 minutes, turn it back on and you should be good.
85%
Go into your settings. Okay. Apps and notifications. Okay. See all apps. Yes. Okay. Then? Top right corner, the three dots, click on those and click show system. Okay. And you're going to scroll down to DuraSpeed. Yeah. D as in dog, U as in umbrella, R as in Roger, A as in Apple. Yes. And then speed. Okay. And you're going to click that open. Okay. And then you're going to click open and it's going to take you to a list of switches. If the top switch says on, you have to turn it off. Okay. Then you would go back into the message app and then you would clear the storage of the message app.
85%
You can try to use it right now and it should work.
70%
You have the Android Auto version.
50%
No, you don't get charged when they restart your account.
45%
Okay, let me refresh your line, it should be working, give it 15 minutes, turn it off and turn it back on please.
45%
Yes. Restart? Yes, shut it, in 15 minutes shut it down and turn it back on.
45%
After the update, if you're still having issues, definitely call us back. And then we'll work from there.
45%
Before maybe getting, like, a repaired diagnosis, I would say just check with the update. If it's still happening, then I would say just send your phone in to the Borough Park location so we can see what we can do, all right?
45%
First, you're going to go to settings on your phone, please.
45%
Go to About phone, and then tell me the IMEI, please.
45%
I need some information from your phone. I'm going to try to send you an actual update, okay, later tonight, that may fix the issue.
45%
Please let me get the last three digits of the custom-built number.
45%
Go all the way back and press and hold the messaging app, please.
45%
Now, go to app info, please.
45%
Go all the way to the end where it says advanced.
45%
If it's green or blue, I don't remember the color, yeah. Basically, I make sure it's off. Right. And then I have to clear again the storage from the messaging app.
45%
Press and hold the messaging app, please.
45%
If it's not working, just go to settings on your phone, please.
45%
Once in settings, go to app notifications.
45%
Once you're in apps and notifications, go to see all apps.
45%
Look up for your messaging app, please.
45%
Go back from that place where you are, go back to the same apps and notifications, and you will find an app that says default apps.
45%
In default apps, please read me the default apps.
45%
Can you press on that, please, where it says none?
45%
Tap press on that. On the left side, I should?
45%
Once it's green, go back and it should say the SMS app messages.
45%
Well, you would go into your settings. Okay. And then go to Apps and Notifications. Okay. And then See All Apps. Okay. And then you go to Messages. Okay. And then you would click on Storage and Cache.
45%
So, right now, our devs are looking into it, and we're taking down the phone's IMEI numbers, it's called. It's going to be in your settings. And then if you go into About Phone. Settings. Mm-hmm. Okay. And then in About Phone, it says IMEI SIM Slot 1. You need that number?
35%
Yes, yes, that's it, I just did what I had to do and you can hang up.
35%
I can help you with what you told me. I can go ahead, I can try to execute some troubleshoots on your phone, okay?
35%
I'm going to send this directly to my boss, okay? I'm going to ask him if we can send you, like, an immediate update.
30%
Yes. I'm going to be applying a reset and a little bit more data and that's it.
30%
There's an update today, you're saying it's going to fix it? Yes. Uh-huh. So there's an update today, you're saying it's going to fix it? Yes, that's one of the things they're fixing.
30%
They haven't given us a time yet, but they did tell us today, and they haven't said they're rescheduling. It should be out today sometime.
30%
If it's not now, it may take a few hours to impact, okay? And that is what I can do.
30%
You will be getting a notification in a few hours.
30%
No, no, no. A lot of customers are having the same issue.
30%
If you cannot send any text message at all, usually that problem will go directly to your service provider, not to the FIG phone.
30%
So, I'm going to send this over to our devs. They are working on figuring out exactly what's going on with some of our customers' phones, um, because there isn't anything that's, like, correlating with each phone that is having this issue.
30%
Right now, they haven't given us a date. It should maybe be resolved hopefully in a couple days. Um, but, yeah, we haven't gotten, like, a solid date for it.
30%
All the locations and stores and all customer services are fully closed for the holiday.
15%
Yes, yes, for 15 minutes that you have to do that, okay? In 15 minutes.
15%
Yes, you need the account number and the transfer pin. I would give it to you now, but it expires, right? So I can give it to you now, but if you don't use it within two days, then you'll need to call and get it again.
0%
Unfortunately, there wouldn't be any way for us to take off the 10,000 text slowdown. It's just a, it's something that happens with our plans. It's not the norm for someone to use more than 10,000 or more text messages in the short span of time. There's nothing that we can do to get past that.
How Customers Ask This
"The customer is experiencing an issue where text messages are being sent twice."
"The customer is experiencing issues with sending and receiving messages, including receiving duplicate messages."
"Customers are unable to send text messages as they disappear from the phone after hitting send."
"The customer is unable to send SMS messages due to permission issues."
"Why does my daughter's phone stop sending text messages frequently, and how can I resolve the issue?"
"Why does my daughter's phone stop sending texts every few weeks, and how can I resolve the issue with the 10,000 text limit?"
"Customer is experiencing issues with not receiving text messages and messages being sent out double."
"The customer is experiencing issues with sending and receiving text messages on their new phone."