Why was I charged for a phone repair shortly after purchase?

Unfortunately, we won't be able to provide you a refund, okay?

Unfortunately, if it fell on the floor and you broke the phone, unfortunately, there's no way for us to provide you a refund.

You won't be able to dispute the charge because as we were speaking, I'm noting and I'm sending an alert that you're disputing the charge of fraudulence, okay, so that won't be possible.

Sure, I can ask him to call you as soon as possible.