💬
The customer is experiencing missed messages on their new phone and is seeking a resolution.
Other Response Scripts
45%
Once in settings, go to apps and notifications.
45%
Once in apps and notifications, go to see all apps.
45%
Once in see all apps, look up for the messages app, please.
45%
Once you're there, scroll down to the third option, that's going to be storage and cache.
45%
Once in storage and cache, press clear storage. Don't worry, it won't delete your messages.
45%
Once it's done, once you clear storage, then just go ahead and try it.
35%
Go to settings in your phone, please.
35%
Press okay, please.
35%
You can ask that same person to send you 10 messages.
35%
If you feel like you're not receiving other messages, let me know.
30%
Now it should work just fine. And also there's an update coming up tonight that will patch the issue a hundred percent just in case.