The customer is experiencing issues with their phone screens going black and is frustrated about repair costs.

I would love to take a look at the phones. Both of them. Back and forward. I will discuss it with one of the store managers to see if there's something we can do for you for a discount or something. And we will go from there, OK?

You can send it to this phone number. You can text it or you can send it to email, which is a little more complicated for you. So info at figcosher.com.

Yes, in this situation, both phones are out of warranty. Unfortunately, we can discuss if you fixed it already less than six months ago. We can discuss with one of the managers. We can provide you a discount. But there is, unfortunately, there won't be a way that the repair will be for free.