The customer is experiencing issues with their contacts not working and needs assistance with exporting and resetting them.

So, in your phone, you need to export your contact. So, and then you need to send your contact files through email.

Go to contacts in your phone. Once in contacts, on the top left of the screen, you will find three bars. Press on that, please. And then you have to go to settings. And now, look for an option that will be named export. Press on export. Once you press on export, it will give you the option to export to external storage and then export as a PCS file. Press yes, it will take you to a file manager to save the file. You have to name it linked contacts, just like that, and then save it.

Once that's done, connect the phone to a computer. Once you connect the phone to a computer, just let me know.

Go to this PC and then go to, if it's a big mini, it should say F45. Once you're there, look up for the contact file that we saved that should be named linked contacts. And send it to me through email, please.

I'm so sorry to say this, but you need to make a factory reset on your phone.

Our email address is info at figkosher.com. Once you send it, it will take a few hours. I'm going to the purity contacts. I'm going to try to do it and then sending them back to you, so at least we try to see if we can save your contacts.