The customer is experiencing freezing and data loss on their phone.

Um, but your phone may do that again. Um, so what we can do is we can recover the system. So essentially put, uh, wipe the phone and reupload the software so that it doesn't happen again.

Um, so my supervisor let me know, um, that there is no way to get your data back.

It seems that your phone had a failure in the system and it essentially factory reset itself. Um, so the data is gone and you won't be able to get that data back.

No problem. Sorry about that.