The customer's phone is freezing and needs to be replaced.

So, yes, we have to replace this phone, actually. Where are you located? In Williamsburg. Okay, please, are you near the Williamsburg store now? I could go, yes. Okay, please come to the Williamsburg store. I'm going to let the store manager know you're coming in, okay?

Yes. Please, make sure to bring the box with the cables and everything, okay?

We heard that you spoke with us on Thursday, and we told you that we are going to request to get you a new phone. In this situation, I'm going to be at this. There are two people on the call right now, so we can figure your situation and help you right now.