📱

Customer is inquiring about repair costs for a phone with physical damage and issues with vibration functionality.

📱 Device Issues Physical Damage Asked 1 times needs_work

Other Response Scripts

30%
I can have a manager calling you a little bit later today for sure.
promise 0/1
30%
If you want a manager to call you, I can have you one call you, I think before 12pm for sure.
promise 0/1
30%
The $45 to fix the vibration on the phone is just, I don't know if I had so many phones. I'm not young. I've had so many phones in my life. I've never had vibration that should break.
explanation 0/1
30%
So, yes, the phone has a two-month warranty on repairs. Okay. So, your phone is one year and a half. It doesn't enter into warranty. That's why the vibration rotor repair will cost $45.
explanation 0/1
30%
Unfortunately, the phone starts up. It's not something, it's not a decision that was made up directly by myself to disturb my customers. We know that the phone lasts, okay? And that was a decision taken by the Hager app.
explanation 0/1