The customer is experiencing issues with their new phone not charging properly and possibly having a faulty charging port.

So you just let them know that you're having issues with the battery and that you may think that it's the charging port. And then also let them know about this problem you also have here where the new SMSs don't alleviate the subscreen. Just let them know all the issues you're having with your phone and they can help you at the Williamsburg location.

So you'll be able to talk about the situation. When did you purchase the phone?

Just make sure they explain the situation and they'll definitely help you.