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What should I do if my phone is not charging properly after a repair?
Other Response Scripts
45%
Sure, no problem. You ready? Alright. 4306. 13th Avenue. Brooklyn, New York. 11219. Is this the zip code? Yes, this is the code. And you're going to include your name, contact number, email, and a description of what's wrong with the phone.
45%
We send you a label. You go to UPS office with the printed label, and you drop the phone in, and that's it.
45%
What we can do is we can... I just don't want that person to go to the, all, uh, why should I purchase it now and you put it away or you want to put a note on my name or... Right, yes. On your name in the system for 50% off.
45%
If you bring it to Borough Park by yourself, we'll do it on the same day. If not, you can send it. We will provide you a shipping label.
45%
If you want, in Williamsburg, they have loaner phones. You can ask them to give you a loaner phone in the meantime.
45%
If I get it to Williamsburg today, will I get it back on Sunday? Yes. Maybe fourth. I'm going to ask them to put it in priority.
45%
You have to bring it tomorrow morning.
45%
When you get there, just tell them, 'Hi, I've come to the store about this phone, this is Newman's phone.'
45%
I can give you the address so you can send it. And then you send it. You include a notification.
45%
Once you send it, you include a note inside the package with your name, your phone number, and your address.
45%
Please, send me an email to info at Chicago ship.com with your name, your phone number, your address, and I can collaborate with you with the shipping label, okay?
45%
If both phones are not working, this is what we are going to do, okay? We are going to send you two loaner phones, okay? I'm going to send you a label so you can re-send these two defective phones back. As soon as they come in, we will fix it on the same day, okay? We can compromise with that and we will make sure we will test it thoroughly and I'm so sorry that you're going through this. We'll test it thoroughly and we will send you the phones back, okay?
45%
I'm going to send you the label now and we are going to send you the loaners a little bit later. Hopefully, yes, not today, it's going to be tomorrow.
40%
We want to help you, but we have to see the phone again in the store. I will tell them to please put your priority and we will definitely help you, but we need the phone here.
35%
If you do come in today to the Borough Park location or the Williamsburg location, do you retain them coming in?
35%
I can send you a system label so you can send us a phone instead of you coming all the way to us.
35%
I can send you a loan. That is what I can do in this situation.
35%
Please, text me your address and your name, and I'll do my best to help you.
35%
What is your full name, Franco?
35%
What is your address?
35%
Yes, we can ship it to your location.
35%
No, when she picks it up.
35%
Okay, great. And I guess when I get to New York next, you'll just look at the phone to see what happens, correct? Okay, that sounds fair. I appreciate it.
35%
If you can bring your phone into the Borough Park location, we can inspect your phone and see what else maybe is happening with your phone. Maybe there's some sort of drainage on your motherboard.
35%
You can go into the Williamsboro location to get your phone fixed and then we'll give it to you for free.
35%
When can you come back to the store again?
30%
Yes, there is a store on Avenue J, but they don't do repairs at the moment.
30%
So, for the charging port, it's a $40 repair.
30%
You'll be able to see with the manager about the repair, but it may not be covered just because you had the repair before because the shell doesn't have anything to do with the charging port.
30%
Again, I was letting you know that it depends on how many repairs they have at the moment.
30%
Okay, no problem.
30%
When you ship back the phone, um, it's sent with the UPS. And it's a $15 charge. So if you wanted to send your own label.
30%
No, we would call you and you'd pay over the phone after the phone is repaired.
30%
I can ask if we can ship it out today, okay? I will do my best, okay, so you can get it before.
30%
And then they'll ship it back to me, and I ship you back the loaner phone?
30%
Thank you for your patience.
30%
The only other option is if you would send your phone in, like we can send you a label and you can send your phone in, but then you would be without a phone.
30%
What we do, we have an external battery charger. I know that they should have that at the Bouncy location in New Jersey.
30%
We will be getting it tomorrow if we send you the label.
30%
You can think about it, and whenever you're ready, you can let us know.
30%
I apologize for the situation, that's very embarrassing right now. We will have to take a look at the phone one more time. I can assure you that it will be a lot faster than it was before. We will put you into priority.
30%
Yes, you can get a loaner phone for a few hours, absolutely.
30%
I'm going to call the Williamsburg store and tell them about your issue. Of course, it doesn't make me happy.
30%
As soon as they get it, they'll try to work on it.
30%
We work as fast as we can.
30%
We don't pay for shipping, really.
30%
We will charge you for the shipping unless you include a label inside the package.
30%
Yes, yes. We do two-day shipping, but we do charge you for it.
30%
Then we will see what's going on once we see the phone in the store, and we will go from there.
30%
Unfortunately, we can't send the label in the mail. It can get lost, but yes, we don't have any record.
30%
Okay, I can do that for you. That's a good thing.
15%
Can I have your first and last name? Sure. My name is Shmuel. That is S-H-M-U-E-L. Your last name? My last name is Hirowitz. That is H-O-R-O-W-I-T-Z as in zebra.
5%
If you come back, we can just, we can change that. It's free to charge. I think it's on our technicians that they messed up.
5%
Right, and that's 50% off. Normal charger. I guess I'll... Okay, so she just gives my name and it'll come up, correct? Right.
5%
Okay, so you may have to bring your phone in, and they can change your charging ports for you.
0%
It will be getting there by Tuesday, okay? Approximately.
How Customers Ask This
"How can I send my phone for repair if it's not charging?"
"Can my phone be fixed today if it's not charging?"
"The customer is experiencing issues with repaired phones not turning on or charging."
"The customer is experiencing issues with their phone's screen not working and is inquiring about the process for sending it in for repair."
"The customer is experiencing issues with their phone charger and microphone after a repair."
"The customer is experiencing repeated issues with their phone not charging properly."
"The customer is experiencing issues with their phone not charging properly after a recent repair."