The customer is experiencing a black screen with Chinese letters and has lost all data on their phone.

To stop this from happening again, you have to bring your phone to the Borough Park location.

You can send your phone in for that to be done.

What we're going to do is we're going to call flashing and essentially factory reset it back to the correct format.

I'm sorry. We're going to factory reset the phone to the correct updating format.

Currently there is no store in New Jersey that we have as a repair center.