The customer is experiencing issues with the bottom part of their phone screen not functioning properly.

What you can do is you can send the phone in and in three to four weeks you get to fix the phone.

You get to put a down payment, a security deposit to be able to use the loaner phone and then once you get your phone fixed, you just send that loaner phone back and then you get your phone after it was fixed.

What you can do is you can come into the Borough Park location or you can send your phone in.

Yes, you would send it to Borough Park, it's the Brooklyn, Borough Park, Brooklyn location, but Jim, I wanted to let you know in advance that we actually do not have the shell part at the moment, it's sold out, so we wouldn't be able to fix your phone for three to four weeks until we get a new shipment of parts in.

The warranty for the fixed phone is two months for hardware, six months for software and a year for network.

It's $75 for the shell repair.

Yes, our shipping is one to two days, but since this is a half day today, they don't pick up today, so it would take a few days for you to get the phone because of the holidays.

If you wanted to get a loaner phone, I can check to see if the Lakewood location has loaner phones.