The customer's phone service stopped working and they want to know about warranty coverage and repair options.

We can definitely take a look at your phone. You have to send it to us, okay? This, unfortunately, is not covered by any warranty because it has been over a year already. I recommend you to send it after the holidays, okay? Because if you send it before, since we are going to remain closed, this will be, the phone may get lost by the shipping company, and we don't want you to get your phone lost because we're closed.

4306 13th Avenue, Brooklyn, New York, 11219. When you send it in, please, make sure to include a note inside the package with your name, your phone number, your address, and describe what the issue is.

Please, let me give you our address so you can send it. The charge can be from $50 up to $75.

Oh, yes, of course, in the same address.