The customer is experiencing compatibility issues with their new phone and AT&T SIM card.

Alright, so type on your screen, start pound, start pound.

One, one, two, two. Pound, start, pound, start.

Alright, so in IMEI slot one, you're going to type in this number. Are you ready? Three, five, six. Zero, eight, zero, zero. Nine, six, zero. Nine, three, six. One, four.

You click on the IMEI setting.

Please restart your device to finish.

And then when you call AT&T, you would give them those two IMEI numbers. They'll show up in your settings.

I can change the IMEI number on your phone, but just in case I want to let you know, AT&T is not very good with the VIX phone. We do have customers that use it and they're fine with it, but we also have other customers that use it and it's not very consistent. The drop calls, messages don't go through. So, I just have to let you know that AT&T does not work that well with the VIX phone.

And now in slot two. Three, five, six. Zero, eight, zero, zero. Nine, five, two. Eight, five, four. Two, seven.