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The customer is experiencing repeated physical damage to their phone and is frustrated about repair costs and options.
Other Response Scripts
45%
The only option would be to either send the phone in or bring the phone to the Borough Park location, and you'd have to wait for us to get new shelves in for us to repair your phone.
30%
At the moment, we don't have any more shells. So, you'd have to wait for us to get more shells in stock before we can even repair your phone.
30%
It will take four weeks to get our new shell in.
30%
It would be a $75 repair.
30%
You could also get a refurbished shell for $50.
30%
Unfortunately, there is no option that is free. The only options that I can give you are waiting for a new shell, either getting a new shell for $75 for a repair or a refurbished shell.