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What can I do if my new phone dies while charging and I need a replacement or loaner phone?
Other Response Scripts
45%
So what we can do is we can send you a loaner phone. So you'd have to put down a down payment for the loaner phone that you'd get back once we get back the loaner phone.
45%
Right now for the loaner phone, I could send you a link to put the down payment in for the loaner phone. I would just need an email address.
45%
All right, so you'll be getting the link in about 10 to 15 minutes once you get the link. And you pay for it, you just call us back, and then we'll be able to send you the loaner phone status.
45%
Yeah, so we're currently out of batteries, but we are getting some this week. So, I would say if you could call back on Thursday, you should have batteries, and we'll be able to send you one two days from today.
45%
Sure, it's no problem. Can I have your first and last name, please?
45%
All right, so once we get the battery in stock, we'll send it to this address, all right?
45%
I'll send you a loaner phone in the meantime. I'll send it with the return label. Please send it with that label and also make sure to put a note inside the package with your name, your phone number, and your address.
45%
Once you get the loaner phone, please send me your phone, okay?
35%
No, I mean, you can call in two days, but once we get the batteries in, I'll be sent to you.
30%
So we would have to service the phone, see exactly what's going on. It may just be the battery. It may have like a faulty battery.
30%
I understand, but we wouldn't be able to issue a new phone.
30%
Yes. And you said you emailed about getting a new battery, or you spoke to someone on the phone?
30%
Well, for that, we wouldn't know until we, you know, get the new battery.
30%
No, it wouldn't be two weeks. We get our new batteries in about two days, and we send it two-day shipping. It wouldn't be two weeks.
30%
First, before sending anything, I will check with the manager if we can just go ahead and send you a phone without doing this hassle of loaner.
30%
I'm going to call you back, Elliot.
How Customers Ask This
"The customer is experiencing ongoing issues with a phone that was previously sent for repair and is inquiring about a replacement or loaner phone."
"The customer is experiencing issues with their phone battery not holding a charge and is inquiring about getting a replacement."