The customer experienced a blank screen and data loss on their Fig Mini phone and is inquiring about repair options and data recovery.

You have to bring the phone into either the Williamsburg location, or the Borough Park location.

That would be done in about 10 minutes. So, you come in, give us 10 minutes, and we'll be able to do it.

Back up your information, what you can do is periodically you can transfer it from your phone into your computer and just copy it from your phone into your computer.

No, you'd be able to send the phone in if you'd like to the Borough Park location.

No, you can send it through USPS or UPS.

The only way is either you come into the Burr Park location or you send your phone in.

So, we call it flashing. Essentially, we're going to re-put the correct hardware onto the phone, so that that doesn't happen again, because if not, if you keep on using the phone, it may do that same thing again.

So, it would back onto the phone, and then when you plug your phone into the computer, you'd be able to transfer that file onto your computer.