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The customer is experiencing issues with their phone's screen being upside down and audio problems during calls.
Other Response Scripts
70%
Yes, there will be no charge.
45%
So, for your photos, you would just connect your phone to your computer, and you can copy the file that has all your photos into it on your computer.
45%
For your contacts and your messages, you'd have to go into your contacts and export your contacts, and the same thing with your messages.
45%
You'd first export them on the phone, and then after that, when you plug in your phone, you can copy those files onto your computer.
35%
Alright, so, for that we would have, you'd have to send your phone in to us. That's the only way to do it.
35%
Yes, we would test your phone to make sure that everything is working correctly.
35%
You'd have to send it to the Borough Park location. The warranty store does not have...
30%
Yeah, so we'll definitely be able to fix the phone, and your phone may need to be flashed, essentially erasing all the data on your phone. So before you send the phone in, you'd have to back up your phone, back up any sensitive data that you want to send.
30%
Because, essentially, what we're going to do is we're going to delete all of the software on the phone and reinstall it correctly.
30%
Well, in the worst case scenario, we would switch to motherboarding your phone, so essentially giving you a new grain of the phone.
30%
No, you wouldn't be able to return the phone, no.
30%
So, once we get the phone, it should take about one to three days.
30%
So, for the flashing of the phone, essentially the rewriting of the software, that would be free. But if the motherboard needs to be switched out, that would cost.
30%
Yes, if the motherboard needs to be switched out, there will be a cost.
30%
As long as you have the water from August 8th, then you should be fine with the repair cost.