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The customer is inquiring about the repair status of a phone with a broken shell and is frustrated about the long wait time for a replacement part.
Other Response Scripts
30%
Unfortunately, at the time, we don't have any shells to be able to fix your phones.
30%
We wouldn't be able to replace the shell on your phone until we get a new shell.
30%
How long is that going to take? Three to four weeks.
30%
At the moment, we're actually out of loaner phones.