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How can I fix Android Auto not connecting after multiple updates?
Other Response Scripts
75%
Okay, that's it then. You should be getting your messages with no issue and your calls with no issue, okay?
70%
So, you should be getting an update in a couple days.
70%
Yes. It's going to come to the phone. Like the update comes on your phone.
70%
Yes. So, both of those issues are actually fixed with the update.
45%
No, just with your cable. Connect your USB cable from your phone to your car and that's it.
45%
So there's a feature that is with the code, star, pound, star, pound, eight, pound, star, pound, star. If you feel like there's something wrong with your phone, and if you dial that code, it will take you to a dark menu where you can test every single function of your phone.
45%
So, you can go to settings in your phone, please.
45%
Now give me the IMEI and the custom build version, please.
45%
Okay, connect it to Wi-Fi please.
45%
Okay, now go to settings on the phone please.
45%
Once in settings, you need to go to app updates. There's going to be an option that says app updates, so go there.
45%
Press on that. Now check for updates.
45%
Okay, so now go to settings and go back to settings and then go to app notifications.
45%
Once in app notifications, go to CL apps.
45%
Once in CL apps, go to on the top right of the screen, you will find three dots. So tap on those three dots, please.
45%
Now for show system.
45%
Once you press on show system, you will see all more apps even. You have to look up for an app that will be called DuraSpeed, okay?
45%
I can spell it for you if you want. Please. DS and dog, U as in umbrella, R as in bread.
45%
Let me know once it's done, please.
45%
Just test the phone after all, and if it's still happening, please give us a call back and let us know.
45%
No, no, that's just now, yeah, now just I've tested, and then if the problem persists, call us and we will see what else we can do for you, okay?
45%
Once in settings, please go to the phone that's going to be the last option.
45%
If you scroll down pretty much all the way to the end, you will find an option that says custom build number.
45%
Now, in that same menu, you will find a big number that says IMEI. Can I, can you provide me that number, please?
45%
So to do the update, you just connect to Wi-Fi and then you go to system update and then you download and install the update.
45%
You connect to Wi-Fi, then you go into your settings and go to system update and there you go to download and install the update.
45%
Do you have another phone to test? I have another phone to test, yeah, but not on me right now. Yeah. So, would you be able to try that to make to see everything is working on the line? Once we know that we at least know the problem with the phone, and we can escalate the troubleshooter and a solution for you.
35%
No, no, just plug it and that's it.
35%
It would be the one where your SIM card is in.
35%
Can you go into your settings and let me know what update you're on?
35%
If you could just speak a little louder, thank you.
35%
Okay, go to settings please.
35%
Just make sure to be connected to Wi-Fi so it doesn't use up all your data, okay?
30%
Yes, we are working on an update that will be released tomorrow or Sunday, okay?
30%
Yes, that is unfortunately not normal, but it's something that we are working on. That's why we are releasing a big update between tomorrow and Sunday, okay?
30%
Yes. Okay, does it matter that I hit the other updates now, right? No.
30%
No, unfortunately not. I'm so sorry.
30%
Yes, yes, it makes sense. Why is that? Well, it's just a little glitch, and it's hopefully getting resolved with this big, big update coming up.
30%
No, no, no. Okay, listen, you know a lot.
30%
Oh, no worries. I'm happy to help you.
30%
Yes, so right now the devs, our dev team, is working on an update that's going to fix that, but it hasn't come out yet. We're waiting for them to give us a time frame on when it's going to come out. It might take another year.
30%
Unfortunately, there's no way for us to go back. We can't go back on the updates, so you have to wait for the new ones to come out to fix the issues that you're having.
30%
Right. The update got pushed back, so it was supposed to come out on Monday. So now we're waiting for them to give us a new time frame because I don't want to give you the wrong time, right? So we're waiting for them to give us a new time frame that we can lay out.
30%
Can you do it as quickly as you can? Yes.
30%
Usually you don't have to, but.
30%
Let me check and see what I can do for you, all right?
30%
It has an automatic. Then you have to wire, connect it with wire and it should work right away.
30%
If it's not working, I can take your information and I'm going to send you another update today that will make it work 100%, okay?
30%
Right, okay, we'll send you an update for that a little bit later today, okay, but it's going to be today.
30%
In this situation, I will have to report it, okay? Please, be patient, we are doing our very, very, very, very best to fix everything. And hopefully, within the week, everything should be fixed, okay?
30%
I understand that you need it and it's urgently, but please, allow us some time... If I'm in a vehicle and I'm turning on my Bluetooth, I can't do anything with my phone. Okay, allow us some time, we are fixing it, okay?
30%
We are going to send you an update later today, and after the update, it will be working right away.
30%
This IMEI you gave me is a unique code, okay, where we can reach your phone directly, and it's a notification that you will see on your phone, okay?
30%
Yes, we are actually working on a new update a little bit later today. But why would... we have the same update, so how come it's working on her phone and not working on my phone? It's happening like that, and again, that is why we are releasing an update later today that will fix those differences, okay?
30%
I've been told that, okay? If it's not going to come tonight, it's going to come tomorrow. They are actively working on that, and I was told... I was told directly by the rabbi that one of the rabbis that owns the company, that information, okay? So I'm not making that up for you.
30%
No, there's nothing... Yeah, no, there's no development that customer service can get involved to. We are... our work is to communicate, and to help on issues that we can actually put hands into. So I'm communicating what is... what is what we are expecting, and yes, hopefully we can get something done as soon as possible.
30%
The update.
30%
Okay, I'll try it when I get to my Wi-Fi connection, of course.
30%
Alright, hopefully it will work. Thank you.
30%
No problem, have a nice day.
30%
All right, so we are going to get that update pushed to your phone as soon as possible. And we're going to call on Monday to make sure you have it, all right?
30%
So, I turned all the things up. Web is not working. Android Auto is not able to get updates. It says the internet connection failed.
30%
Android Auto, we know that Android Auto is having a problem, but there's an update coming up. It was meant to be released last night, but I don't know if it's going to be released today.
30%
We are open on Sunday full-time, yes. From 10 AM to 6 PM.
15%
Alright, and then can you click check for updates there, please?
15%
Go to settings in your phone, please. Then go all the way to the end to about phone.
15%
Okay, now I need the custom build number or the custom build version.
15%
Do you have the phone connected to Wi-Fi? I could in a second.
5%
We need to take down your phone's IMEI number, and we're going to manually push the update to the phone.
How Customers Ask This
"The customer is experiencing issues with a software update that is failing to connect their phone to the car's Android Auto."
"The customer's Android Auto is not working with their car and they are inquiring about settings or updates."
"The customer is experiencing issues with data not being pushed to their phone and problems with Android Auto not connecting."
"Customer is experiencing issues with Android Auto after a recent system update."
"The customer is having trouble connecting their new phone to Android Auto and is inquiring about necessary updates."
"The customer is experiencing issues with Android Auto not connecting to their vehicle despite having the same update as another phone."
"The customer is experiencing issues with Android Auto and other functionalities after a recent software update."
"The customer is experiencing issues with Android Auto not working and not receiving text messages after a software update."
"The customer is experiencing issues with Android Auto not detecting their phone and internet functions not working."
"The customer is experiencing issues with app updates and a communication error with Android Auto."
"The customer is experiencing issues with Android Auto and Bluetooth functionality after a software update."