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How can I fix issues with downloading text messages and accessing voicemail?

💬 Messaging SMS Text Messages Asked 2 times needs_work

Other Response Scripts

70%
If I have a problem later or another time, I'll call you back.
promise 1/0
70%
It takes a while before you get all the things back onto your phone.
explanation 1/0
45%
For the voicemail, this is the first time I actually heard about that, so let me check and see what's going on with that, okay? Give me one second.
instruction Steps 0/1
45%
When you put in the pin, are you getting, like, an error? Like, does it say... First it says you reached the voicemail service, something like that. You know you're part of the extension, and then, okay, and then if you know your pin, if it's for you, you know your pin, put it in, and it just not, doesn't work.
instruction Steps 0/1
45%
So that would be on the side of your carrier. What carrier do you have? Verizon. So you call up Verizon and let them know.
instruction Steps 0/1
45%
Will you be able to send us a screenshot of notification?
instruction Steps 0/1
45%
Yes, you can text it to this phone number that we're speaking from.
instruction Steps 0/1
30%
The first problem that you're having with the messages, that's going to be a system-wide problem that customers are currently having, and there's going to be an update that comes out Monday, the latest, and that's going to fix that issue.
explanation 0/1
30%
Yeah, so for smartphones, usually the voicemail is tied to the phone, but on phones that aren't smartphones, the voicemail is tied to the carrier itself.
explanation 0/1
30%
So you're saying the FIG is attached, it's smart to call the carrier? Yeah.
explanation 0/1
30%
You can resist it and we're about to help you.
promise 0/1
0%
And then the update you're saying is coming out Monday, Mr. Shem? Yes.
info 0/2

How Customers Ask This

"The customer is experiencing issues with receiving text messages and is receiving frequent notifications about voicemail and contacts."