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How do I fix random issues with receiving text messages?
Other Response Scripts
85%
Yes, just Messages? Okay, now what? Yes, and now you should be, you should start getting all your messages with no issue.
85%
So, what we can do is we can go into Settings of the phone. Okay. Apps and Notifications. Yes, I'm in there. And then See All Apps. Okay. Top right corner, there's going to be three dots. Click on those. Click Show System. Okay. All right. And there, you're going to scroll down to DuraSpeed. D as in dog. U-R-A. Feed. DuraSpeed. Yep. And the list is in alphabetical order. Click on that and then click Open. And then you're going to switch it off. Yes. Okay, and then that should be good? No, so then you're going to go back to the long list of apps. Go to Messages. Go to M and E. Messages, okay. And you're going to click Storage Cache. Okay. And then you're going to Clear Storage. Clear Storage, okay. This app's data will be permanently deleted as it includes files, settings, database, and other app data. Okay? Yes. Okay. All right, and now you're all set. You just turn the phone off, turn it back on, and you should be good to go.
85%
And that should be it. Now all you have to do is turn your phone off and turn it back on.
85%
Now just turn your phone off and turn it back on and you should be good to go.
85%
Okay, so after that you would just reset your phone. So turn it off, turn it back on, and then you should be getting your messages correctly now.
85%
Okay, I can help you with that. Do you have the phone in your hands right now? Yes. Okay, go to settings, please. Okay. Once in settings, go to apps and notifications. Yes. Once in apps and notifications, go to see all apps. Okay. So you have to go, once in apps and notifications, go to see all apps, please. Yes. And once you're in see all apps, on the top right of the screen, you will have show system. Yes, yes. Okay, so once you're present show system, look up for an app that will be called viewers feed, okay? V as in David, U as in umbrella, R as in red, A as in apple, S as in Sam, B as in Peter, E as in elephant, E as in elephant. Viewers feed, yeah. And once you have that done, press open. Okay, so you actually have to open it. Yes. Okay, so once you open it, simply go ahead and you will see a whole list of apps. You need to turn on the messaging app on, and also the phone app, and that's it. You should be getting all your messages with no issue.
85%
I can help with that, so go to Settings. Once in Settings, go to Apps and Notifications. Once in Apps and Notifications, go to See All Apps. On the top right of the screen, you will find three dots. So tap on those three dots, please. Once you tap on those three dots, press Show System. You need to find an app that will be called DuraSpeed. D as in dog. U as in umbrella. R as in red. So once you're there, all you have to do now is just open it. You'll see the option that says Open, so you have to press on that. Once it's open, look for an option that says, you will see a whole list of apps. One of the apps will be your messaging app and your phone app. So both, those two apps need to be on. Got it? They're on. Okay. And that's it. Now you will be getting all your messages with those in the Biennial.
85%
Now you should start getting all the messages. In the worst case scenario, sometimes you need to turn the phone off and turn it back on, but that's it.
85%
Yes, so you updated to the latest app of 2.217, right? Okay, so let's first make sure that it's at 2.217. Go into your settings, please. Go to apps and notifications. And then after that, you're going to go to see all apps. Okay. And then you would go into your message app. All right, and then you would go into stored and caching. Okay. And now at the top there, right below the word messages, the icon, it should say a number. What does that say? 2.2.7. Okay, great. All right, so now go back into see all apps. So we have, like, the whole list of apps there. Yeah. And then on the top right, there's, like, the three dots. You click on those three dots. Okay. And then it should say show system. Click on that. Yep. And then you would scroll down to DuraSpeed. So what is it? So what? DuraSpeed, so D-U-R-A, speed. It's in alphabetical order. Okay. Yeah, I see that. All right, so you click on that, and then you would click on open. Okay. And then there's a toggle all at the top. You would turn that off. Okay. All right, so after turning that off, you would go back into your message app, that same place that you were before where you read the 2.2.7. Okay. And there you would clear storage. Delete app data? Yes. Okay. All right, and then after that, you would just turn your phone off and turn it back on, and then you're good to go.
85%
All right. So some of our customers are experiencing this issue. There is a solution for that. So if you go into your settings, and then you go to apps and notification, and then you go to see all apps. And then top right, there's three dots. Click on those, and then click show system. And then you're going to scroll down to DuraSpeed. D-U-R-A. D-U-R-A Speed. Click that. You're going to click open. And then you're going to turn it off. All right. Now you're going to go back. You're going to go to your messages on that list, that long list of apps. You're going to go back to apps and notifications, see all apps, and then you're going to scroll down to messages. And then you're going to go to storage and cache. And you're going to clear storage. No, that doesn't wipe all the messages on my phone? No. No, okay. Okay. All right, so that's that. You can restart your phone, so turn off, turn it back on, and you should be able to get all your messages now.
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Yes. And then I do, what else? That's it, and I go out. There's no save button. That's it.
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I can help you with that. Okay. Go to Settings in your phone please. Once in Settings, go to Apps & Notifications. Once in Apps & Notifications, go to See All Apps. On the top right of the screen, you will find three dots. So, tap on those three dots and press Show System. Once you press on that, you need to look up for an app that will be called U-Recipes. So, press on that. And once you press on that, press open, please. Once you press open, look out for your messaging app. And that needs to be on, and the phone app needs to be on too. Just press on. And that's it. You can go back, and the phone will be working normally again.
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Now you're going to go back into your message app. Settings, go to settings, apps and notifications. Go back to messages. Storage and cache. So you're going to clear storage. Okay. And after that, restart your phone and you should be getting all your messages back.
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Once you press Open, you will see that there's a whole list of all your apps, and you have to turn the Messages app and the Phone app on, and that's it. You should be getting all your messages.
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Yes, we are aware of that and I can help you to get it. Okay, so go to Settings. Once in Settings, let me know. Yes. Now go to Apps and Notifications, please. Yes. Once in Apps and Notifications, go to See All Apps. Yes. Once you're in See All Apps, go to Store, yes, go to, on the top right of the screen, go to Show System. You have three dots. Tap on those three dots and then press Show System, please. Yeah. Once you press Show System, you have to look up for an app that will be called Vue Recipe. What's it called? I can spell it for you if you want. Yeah, please. V-U-E-S-E-N, umbrella. U as an umbrella. That's the right one, yes. So get there, please. Yeah. Once you're there, scroll down to the... Yes, you have to press open. Open. Once you press open, check where it says you will find the messaging app and the phone app off. So turn them both on. Messages should be on, and phone should be on. Okay. That's it? Messages on phone? Yes, that's it. Okay. And then I have to, like, save it, or I can just leave? No, just leave it like that, and if you don't have enough to save, you can press it. If not, just leave it like that, and you should be... It should be working just fine.
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Messages on and Phone on. Yes. Okay. That's it. That's all you have to do. Now, all your messages should come through with no issue.
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Yes, all right, so what we can do is go into your settings. And then go to apps and notifications. And then go to CO apps. And then the top right corner, there's three little dots. You click on those. And it says show system. And you click on that. And then you're going to scroll down to DuraSpeed. B as in dog, U-R-A speed. And you're going to open that. And then after you open that, there's going to be a button that says open. You're going to click on that. And then you're going to turn that system off. And then you're going to go back to that long list of apps. And then you're going to scroll down to messages. And you're going to click on storage and cache. And then you're going to clear storage. No, it's not going to erase any of your messages. And then it should start working good? Then you should turn your phone off and turn it back on. And then it should start working good.
85%
Sure, I can help you with that, okay? So, if you have the phone in your hand, go to settings, please. Settings. Okay, once in settings, you need to go to apps and notifications. Once you're in settings, and once you're in apps and notifications, go to see all apps. Yes. Once you're in see all apps, okay, on the top right of the screen, you're going to see three dots. Yes. Tap on those three dots and press the show system. Yes, and now you will have to find an app that will be called Duraspeed, okay, D-U-R-A-S-P-E-E-D. That's D as in dog? Yeah, D as in dog, U as in umbrella, R as in red, A as in apple, S as in cat, B as in Peter. Duraspeed? Yes. Okay, now you're going to open it. You will see an option there that says open. Yes. Okay, so open it, and you are going to see a lot of options. First of all, the app is going to be on, and then a lot of options will be toggled off. Okay? So you need to toggle the message gap on. Yes, on now. Because Duraspeed is, yes, it's on, and now it should be working perfectly fine. Duraspeed is an app that closes your background apps, okay? It's a function that the developers think that it will be a good idea just to improve the battery time of your phone. So, unfortunately, it affected the messages, and yes, this will let all your messages come in without any problem.
85%
Alright, after that, you're all set. You're going to have to turn your phone off and turn it back on, and you should be getting all your messages now.
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Oh, yes, I can help you with that. So, do I have the phone right now with you? Yes. Okay, great. So, please, go to Settings on your phone. One second. Okay, once you're in Settings, you need to go to Apps and Notifications. Yes. Once in Apps and Notifications, go to See All Apps. See All? Yes, See All Apps. Yes. Once you're there, look for the Messaging app, please. Okay. Okay, and once you're there, you simply need to go to Storage and Cache, which will be the third option if you want to scroll down in the messages. Yes. Okay, and press where it says Clear Storage, please. Clear Storage? Clear Storage. It won't delete your messages. It won't delete the messages? No, no, no, it won't delete anything. The app there will be permanently deleted. Yes, don't worry, your messages won't be deleted. Okay. Okay. Okay, so now it's up to me to fix? Now, yes, now you should receive all your messages with no problem.
75%
No, you just have to update it.
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That's it? That's it.
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Yeah, that's all you have to do.
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And that should be it.
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Now you're all set. You just need to turn your phone off and turn it back on. You should be getting all your messages.
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You have to leave it like that. Leave it like that. Yes, now it will work just fine.
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That's it. You're done.
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Yes. Okay. That should help it?
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That's it? Yes, that's it. And how do I, now I just go out of it and it's going to be on? Yes, and then all your messages will start coming with no issue.
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Once they're on, you should be getting all your messages.
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Yes, you're done.
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No, that's all you have to do.
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Now, it should be working. Yes. So, use it normally. If you find any other problem, please let us know.
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No, that's it, that's the solution.
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You should be able to receive and send all your messages now.
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All messages should come with no issues.
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Yes, it's going to work.
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Yes, it will be good now.
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Thanks for the help. Have a great day.
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That's it? That's it.
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Yes. Okay, and then it's good? And now you should be getting all your messages with no problem.
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And that's it.
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The other ones can stay gray.
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Now it should be working just fine, yes.
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Okay, now all the messages should come through.
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Do I need to turn DuraSpeed back on? No.
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Now, all your messages should come out normally, okay?
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Yes, you should be fine now.
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Yes, with no issue.
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Yes. Yes. That's it. Yes. That's right.
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You're good to go now, yes.
65%
Okay, once it's on, that's it. You're done. Everything should be working fine.
65%
Let's fix that. I can actually help you right now with that. You have to go to settings on your phone. Go to settings, and then go to apps and notifications. Okay. And now, go to see all apps. Or, if you don't see all apps, go to app info. Once in app info, you need to look on the top right of the screen. You will see three dots. So, you have to tap on those three dots. Once you're there, in the three dots, show system. Yes. That's where you want to go. Show system. Okay. Once you show system, you need to look up for an app that will be showing you. And once you're done, you need to open the messaging app and the phone app. Once you get that done, that's it. Your messages will start coming through as nothing. Simple as that.
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After you do that, you just confirm and now you should be getting all your messages. You just need to turn your phone off and turn it back on.
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So you go into your settings. You go to apps and notifications. Then you go to see all apps. Then you go to the top right corner, there's three little dots. You're going to click show systems. Then you're going to scroll down to DuraSpeed. Yeah, click that open. Now at the top, it should say off or on. What does it say? Okay, turn it off. All right, now you're going to go back to the list where you found DuraSpeed. And you're going to go to messages. And you're going to click storage and cache. And then you're going to clear storage. No, you're not going to lose any of your messages. Now it should work back? Right. So all you have to do is turn your phone off and turn it back on, and you should be getting all your messages now.
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First, we can send you the loaner, and then you can send the phone. That's what we can do.
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So, in app info, you're going to scroll down to messages just like you scrolled down to DuraSpeed.
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So, after that's finished, you turn your phone off and turn it back on.
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Yes, you have to turn, those two needs to be on and that's it. Now you should be getting all your messages without issue.
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On the top right of the screen, you will see three dots. So tap on those three dots.
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This app data will be permanently deleted? Yes. This includes file settings, database, other app data.
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That's it. You should be getting all your messages with no issue now.
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I can spell it for you if you want. B as in dog, U as in umbrella, R as in rain, A as in apple, T as the word speed.
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Yes, that's right. You were getting some messages, but you were not getting messages when the phone was off or when the phone was sleeping, so that's fixed issue, okay?
48%
I can help with that. Please go into your settings. You would press the back button at the top right. Okay. Get to settings. And then go to Apps and Notifications. Yes. Okay. And then you would go to See All Apps. What is it? See All Apps. It doesn't say that. It says App Info, Notifications, Notifications, Default Apps, and Advanced. You have. What was that? So you can click on App Info. That will take you to the same place. Okay, App Info. Okay. And on the top right corner, there's three little dots. Click on those and click Show System. Okay. So now we're going to go down and we're going to scroll all the way to the letter D. D as in dog. And you're going to be looking for your speed. What am I looking for? Your run speed. Okay. Got it. Okay. Perfect. Now you're going to open up that and then you're going to click Open. Okay. Now is it on or off? It says on. Okay. Now you're going to scroll down. Are there any switches below that that are on or off? Are they all off? All seem to be off. All right. So we're going to try to turn that. Zero speed. Try to turn it off. The very top switch, just switch that one off. Okay. Now we're going to go back to that long list of applications that you had. You found zero speed. Yeah. So now you're going to scroll down to M and look for Messages. Okay. Now you're going to open that and you're going to click on Storage and Cache. Wait, I opened it and it just goes to my messages. No, no, no, no. You're not going to click Open. Once you click on the messages, you scroll down. It's going to say Storage and Cache. Okay. Got it. And then you're going to clear Storage. This is only going to erase, like, background data. It's not going to erase any messages. Okay. So it won't erase, like, pictures and things like that. No. Okay. All right. So after you clear that, you should be able to get your messages back again. You just turn your phone off and turn it back on.
48%
So go into apps notification. And then go to see all apps.
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I can help you with that, no problem. Okay, so go to settings in your phone, please. Once in settings, go to apps notifications. Once in app notifications, go to see all apps, please. Once you're in see all apps, you need to go to, on top right of the screen, you'll find, you have to find show system. Press show system. Once you press show system, you have to find an option that will be called DuraSpeed. Once you got it, you have to tap where it says open, please. Yes, so once you press open, go ahead and you will see that there's a whole list of your apps and you need to turn the phone app and the messaging app on. So, those two apps need to be on, okay? So, once it's on, then all your messages should be going out with no issue.
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Okay, then, I can't help you with the data, that's AT&T, but let's find out what version is your phone. So, go to settings on the phone, please.
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Once in settings, go to notifications.
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Once in notifications, go to CL apps.
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Once you're in about phone, please let me know.
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Okay, while in about phone, I need you to tell me the custom built number.
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Once in apps and notifications, let me know.
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Once you tap on those three dots, all you have to do is look up for UDP show system. So, press on show system.
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Once you're there, let me know.
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Yes, now press open.
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Yes, it is something that can be fixed, yes. So, I would just bring it to one of your stores that you guys could fix it, or do I go to somebody else? No, you would go to the Borough Park location, and then we'd be able to fix the phone, yes.
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So for the meantime, turn off the DuraSpeed, and then once you turn that on, just clear the storage and cache of the messages. That should get it working for a little bit.
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First turn off the DuraSpeed.
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Okay, so settings, right? You're going to option notification. CLS. Mm-hmm. Messages. No, you're going to – No, CLS is what we call show system. Yeah, and now you go down to DuraSpeed. DuraSpeed. Yeah, DuraSpeed, so I should turn it off.
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Okay, and then the other thing is I go to messages? Yeah. Okay, and then storage and cache. Do I clear storage or clear cache? You just clear storage.
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And now I guess I restart my phone? Right.
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Let's take a look, because we sent the update already. So, go to Settings in your phone, please. Okay. Once you're in Settings, go to App Updates, please. No. You have to find the actual option that says App Updates.
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So, we can do something else that will help you right away. Go to Settings in your phone. Again, once you're in Settings, now go to Apps and Notifications, actually.
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Once in Apps and Notifications, go to See All Apps. Okay. Once in See All Apps, you must go to, on the top right of the screen, you will find three dots. So, tap on those three dots.
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Once you tap on those three dots, let me know. Okay. So, great. Once you're there, all you need to do is just look up for an app that will be called DoRecipe.
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No, press Show System first. Okay. Now, go to an app that will be called DoRecipe. D-U-R-A-S-P-E-E-V. B as in Boy? No, D as in David, R as in Red, A as in Apple.
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So, once you're in DoRecipe, let me know, please. I'm there. Press Open. Okay. Okay, once you press Open, all you have to do is just, you will find a lot of apps, like a whole list of apps, and you have to press where it says Messages, you have to turn it on, and that's it.
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I can help with that. Please go into your settings. Go to apps and notifications. Go to see all apps. In the top right corner, there's three dots. Click show system. Scroll down to DuraSpeed. Click on it. In there, there's a toggle and there's a whole list. You can scroll down to the messages app. Switch it off.
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So currently it's on and the message app is also turned on. Yes, you should leave it like that. Now go back to the long list of apps. Click on the message app. Scroll down to messages. Click on storage and cache. You're going to clear storage.
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Can you go into your settings and then go to apps and notifications? And then go to see all apps. Okay. And then you go to messages. Okay. And then in messages, you click on storage and cache.
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You should be getting a notification that the update is going live. But just in case you do not, I would say tomorrow evening just click that system update and the app update to double check that you haven't gotten it yet.
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You can come on Tuesday.
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Oh, so you would be able to go into Settings, then Notifications, and you should be able to see the weather notifications. Under Settings, I see Call Settings, Sync Tools, Network and Internet, Connect to Devices, Capsule Notifications. Do I go to there? Currently, the only thing that you can do with the weather notifications is to turn the actual dot off. Yes. So I can take either the app off itself or the notification dot, but you wouldn't be able to get rid of it from the notification slider currently.
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So as long as... That'll do. Right. So when you update your phone or any apps, just make sure you're on Wi-Fi when you do it, and then you'll use barely any data if you do that.
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Can you see an update for messages? Check for... Yes. Downloaded update check isn't... Sorry? Check for updates.
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And then go to the message app.
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So can you click on clear cache?
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Yes. Okay. All right. And then restart your phone.
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Okay. Now, go to Apps and Notifications.
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So, once you're there, what you have to do is press where it says ZOLAPS or App Info.
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So, once you press ZOLAPS, on the top right of the screen, you will find three dots. So, tap on those three dots.
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So, once that's done, Show System. Press that, please.
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So, all you want to do now is just go ahead and, yeah. So, all you want to do is look up for an app that will be called DuraSpeed.
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Okay, now once you're there, what you have to do is you have to press open.
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Once you press open, you have to go to, you will see a whole list of apps. One of those lists will be your messaging app, you have to turn it on, and your phone app. You also have to turn it on.
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Then go to apps and notifications.
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Then you're going to go to see all apps.
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Click show system.
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Look for an option called DuraSpeed.
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Click on that. Now you're going to click open.
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Now we're going to go back where you found DuraSpeed. You're going to go back there to that long list.
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Now you're going to click clear storage.
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Okay, let's take a look. So, go to Settings on your phone, please.
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Once in Settings, go to App Update.
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Once in Apps and Notifications, go to See All Apps or App Info.
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Okay, now on the top right of the screen, you will see three dots. Please tap on those three dots.
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Okay, and now press Show System.
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And also, you're going to see all your apps listed below. One of the apps, of course, is going to be the Messaging app. So that Messaging app, you need to toggle it so it should be on.
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Okay, so you just have to go to Settings. Go to Apps for Notifications. Go to See All Apps. In the top right corner, there's three dots. You're going to click on those and click Show System. Now you have a long list of apps there. They're in alphabetical order. So you're going to go to D, as in dog, and you're looking for DuraSpeed.
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Yep, click on it. Now you're going to click Open. At the top, there's a switch, on or off. The switch that's on. Okay, so switch it off.
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You're going to scroll down to Messages. You're going to click on Messages. And you're going to click on Storage and Cache. And you're going to Clear Storage. Yes. Don't worry. You're not going to lose any of your messages.
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Go to see all apps.
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Click that. Open. And now you're going to turn that off.
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You're going to go back to that long list of apps where you found DuraSpeed. And you're going to go to messages this time.
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Now you're going to go to storage and cache.
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And you're going to clear storage.
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Once in settings, go to apps notifications.
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Now go to see all apps and then on the top right of the screen you will find three dots.
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First look up the list in alphabet, so you will find it in the D.
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Once you press open, you will see the messaging app and the phone app are off, so you need to turn both on.
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We will have to take a look at your phone, okay? We can send you a label, definitely. I need you to send me some information through email, so I can actually... And also with that, I can send a label to info at figcoaster.com. Would you be able to do that?
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So, in that same email, it says, request to put up a loaner phone, and I will take care of it.
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And yeah, so if we get that done today, we can send you the loaner today so you can get it tomorrow. And then once you receive it, you send this phone that is not in these conditions.
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As long as you have version 2.2.7, let's check to see what version you have. You go into your settings and then you go to apps and notifications.
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You can also go into the search bar in your settings and just type in MEI and you should also have it there.
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Go to settings on your phone, and you have to go to absent notifications. Once in absent notifications, you need to go to see all apps or app info. Once you're there, you need to, on the top right of the screen, you will find three dots, so you have to tap on those three dots, and you will see an option that is called show system. So you have to press that option, and then you need to look up for an app that will be called Viewer Speed.
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Once you press open, you see a whole list of apps. In one of those apps, you'll find your messaging app and your phone app. So, those apps need to be on. Phone and messaging.
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If you want to test it, you have the phone in your hands. Go ahead and test it, please.
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There's a new switch. Turn the switch off.
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And then you're going to go to storage and cache.
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Yes, and clear storage.
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You can go into your settings. And then you're going to go to apps and notifications. And then see all apps. And then there you can go to the top right corner of the screen. There's three dots. Click on those. And then it should say show system. And now you're going to scroll all the way down to DuraSpeed. It's D as in dog. U-R-A-S-P-E-E-D.
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You're going to click on that and click open. And then you're going to slide that off. All right, so now you're going to go back into that long list of applications. And now you're going to go to messages. All right, and then you're going to go to storage and cache. And then you're going to go to clear storage.
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I can help with this. So go to settings in your phone, please.
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Now go to see all apps or app info.
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So tap on those three dots.
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And press show system.
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So once you're there, press open.
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Once you press open, you will see a whole list of facts. One of the facts will be your messaging app and your phone app. So both of them need to be on.
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I will need a video of it happening so I can issue a solution. The video is for the people that fixes the glitches and bugs. That will help them to understand what is exactly going on, and yes, we will go from there.
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Once in settings, go to apps and notifications.
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Once you see all apps, you need to tap right at the screen and you will find 3 dots. So tap on those 3 dots.
45%
Okay, app info is fine. You can go to app info.
45%
Once in app info, on the top right of the screen, you will find 3 dots. Let me know once you find them. Tap on those dots and press show system.
45%
Once you show system, you need to look up for an option that will be called view recipes. I can spell it for you, if you don't understand me.
45%
Okay, and now you'll see a whole list of apps. One of these apps will be your messaging app. You have to turn it on and your phone app you have to turn it on too.
45%
Once you press open, you will see a whole list of apps. One of these apps will be your messaging app and your phone app. You will see that they are off. So, please, turn them on.
45%
Now go to apps and notifications, please.
45%
Press show system.
45%
Once you're there, you have to press open.
45%
Okay, go to settings on your phone, please.
45%
Once in settings, go to apps and notifications.
45%
Once in apps and notifications, go to about phone.
45%
Connect it to Wi-Fi and that should work, okay?
45%
Okay, press show system.
45%
Okay, once you press show system, let me know.
45%
Yes, D-U-R-A. D-U-R-A? V as in dog, U as in umbrella, R as in rain, A as in apple, yes. DuraSpeed? That's the one we want.
45%
Yes, click on that, please.
45%
Okay, and now press open.
45%
Okay, once you're there, you will see a whole list of apps.
45%
On the top right of the screen you will find three dots. So tap on those three dots, please.
45%
So press show system.
45%
Once it's done, yes, press open.
45%
Sure, I can certainly help you with that. So, you need to go to settings on your phone first. Once in settings, you need to go to apps and notifications. Once you're there, please let me know. If you don't see seal app, you have to go to app info. One of them will be there a hundred percent. Once you're either in one of the places, all you have to do after that is you need to look up for an option that will be called, on the top right of the screen, you will find three dots. So you have to tap on those three dots, and once you tap on those three dots, it will show you an option that is called show system. So you have to press on that option named show system. Once you're there, all you need to do is look up for an app that will be called viewer speed. Once you find it, all you need to do is you need to open, you need to tap on it and then open it. And once that's done, you will find your app and one of those apps will be your messaging app and you will see that it will be off. So you just have to turn it off and that's all you have to do.
45%
Can you go into your settings?
45%
Can you go to apps and notifications?
45%
See all apps.
45%
Click show system.
45%
Now you're going to scroll down to the letter D, it's in alphabetical order.
45%
Look for DuraSpeed.
45%
Click open on that.
45%
Now you're going to go back. There's a long list of applications where you found DuraSpeed.
45%
Scroll down to messages this time.
45%
Click on storage and caching.
45%
Clear storage.
45%
So go to settings on your phone, please.
45%
Once in settings, go to app updates.
45%
Check for updates?
45%
Once in apps and notifications, go to C-O-L-F.
45%
Yes, press show system.
45%
Okay, tap on that, please.
45%
Once you tap on that, press open.
45%
Once you press open, you will see that your messaging app and your phone app are off. So turn them on both, please.
45%
Once in settings, go to apps and notifications first. Apps and notifications, see all apps.
45%
Now, go to an app that will be called, do repeat, it's going to be DS David, U as in umbrella, R as in red, A as in apple.
45%
You go into that. Okay. Now press open, please.
45%
Once you press open, let me know. It's open, yeah. You will see a whole list of apps. That will be, one of them will be your messaging app and your call app. So, turn them both, you have to turn them on, both.
45%
Once in see all apps, let me know.
45%
Okay, once you're there, press open.
45%
Once you press open, all you want to do is look up for the messaging app, please.
45%
Once in the messaging app, let me know.
45%
Yes, once you're there, turn it on, please. Turn the messaging app on and turn the phone app on.
45%
Okay, now go to See All Apps.
45%
And now press Show System.
45%
Please click on that. And now press Open.
45%
So, the messaging app and the phone app, both need to be on.
45%
So tap on that. And press Open.
45%
Once you press Open, you will see a whole list of apps. One of those apps will be your Messaging app and your Phone app, okay? So you have to turn them both on.
45%
Okay, I can help with that. Go to settings on your phone, please.
45%
Go to apps and notifications.
45%
Now go to see all apps.
45%
Once you see all apps, go to... On the top right of the screen, you will see three dots. So tap on those three dots, please.
45%
And press show system.
45%
Once you press show system, you need to look up for an app that will be called DuraSpeed.
45%
Okay, tap on that, please.
45%
Once you tap on that, press open.
45%
And now you will see a whole list of apps. All of them will be off, but that's fine. You just need to turn on the messages.
45%
Okay, just leave it like that. So you need to turn on the messages and the phone calls, okay?
45%
So I should just click on the messages and phone.
45%
Okay, so once you're in settings in your phone, what you need to do is go to apps and notifications, please.
45%
Once in apps and notifications, go to CL apps.
45%
Okay, once you're there, on the top right of the screen, you will find three dots. Okay, once you're in those three dots, press where it says show system.
45%
Yes, go into that and press open.
45%
Once you press open, all you need to do is, you will see that all the apps are toggled off. You need to toggle on the messaging app, and that's it.
45%
Now you're going to go back into that messages app that you were in before. So you're going to go back to see all apps and then go to messages.
45%
And you're going to clear storage. Is it going to delete all my text messages? No. It's not going to delete any of your messages at all.
45%
Once you find this app on it, and then press Open.
45%
You will see a whole list of apps. One of those apps will be your Messaging app and your Phone app. So both apps need to be on, okay?
45%
If it's not allowing you, turn off the phone, take out the battery, put the battery back in, and do the process again, okay, what we just did, but this time we'll let you turn it on.
45%
You have to turn on the Messages.
45%
Once in see all apps, the top right.
45%
Now press Show System.
45%
Once in Show System, you need to go to an app that will be called Zur Sleep. V-U-R-A. He's David. You is an umbrella. It's in red. A is an apple. C.
45%
Okay. So press on it?
45%
Go into your settings. Go to apps and notifications. And then see all apps. Scroll down to messages. Click on storage and cache. It says at the top messages. Right below it, it gives you a number. It says 2.2 something. Go ahead and click on clear cache.
45%
I can help you with that. Go to Settings on your phone, please.
45%
Once you press Open, you need to look up for, you will see a whole list of Apps. One of those Apps, you will have your messaging app and your phone app, so open that, please.
45%
Okay. And then go to see all apps.
45%
So open. Okay. Oh, and I just do off? Yes.
45%
Now you're going to scroll all the way down to messages. Messages app.
45%
You need to clear storage.
45%
So once you're there, you will have to press open.
45%
Okay, so there is a fix for that in your settings, you say you spoke to someone locally, do you know if you turned off the DuraSpeed? Please just turn it off.
45%
Turn off the DuraSpeed, that's the fix.
45%
After you turn it off, you'd have to go into your message app and clear the storage on the message app.
45%
So, same place you found the DuraSpeed, you just go back to that long list.
45%
You go to storage and cache.
45%
Clear storage.
45%
You just have to turn your phone off and turn it back on to have everything be initiated, but yes, everything should work.
45%
Sure, I can help you with this. So, it's very simple actually. You need to go to settings in your phone, please, first of all.
45%
Once in settings, go to apps and notifications.
45%
Go to app info.
45%
Once in app info, on the top right of the screen, you will see three dots. So, tap on those three dots.
45%
Once you press on that, what you will need to do is you will need to press open.
45%
Okay, so let's just double check that the message app is up to date. You go into your settings. You go to apps and notifications. Then see all apps. Then you go down to messages. Then you click on storage and cache. Now right under messages it should say like 2.2 point something. What does it say?
45%
Alright, so then go back to apps and notifications and see all apps. Then on the top right there's these three dots there. Click on that and click show system. Right now you're going to be looking for an option called DuraSpeed. In alphabetical order. Dura, D-U-R-A, Speed. Alright, and you open that. Then you're going to turn it off.
45%
Did you find DuraSpeed? I clicked on it, yeah. It says open disabled for staff. Yes, click open. Toggle all on the top. That one toggle, click it. Okay. Alright. Now it's off.
45%
First of all, we need to make sure that you have everything updated, so you can go to Settings. Once in Settings, go to App Updates.
45%
Go to Apps and Notifications, Settings. Once you're in Apps and Notifications, go to CL Apps. Once you're in CL Apps, you need to go to the top right of the screen. You will find three dots, so tap on those three dots. Once you tap on those three dots, press where it says Show System.
45%
Now you need to find an app that will be called ViewerSpeed. If you want me to spell it, I can spell it for you. Once you find it, please tap on it. Now you need to open it. You will find an option that says Open, so press on Open, please.
45%
You then go to Storage and Cache.
45%
Okay, I can help you with that, okay? The first thing you need to do is you need to go to settings on the phone, please.
45%
Once you're in app updates, click for updates, and tell me if you see an update available for the messages.
45%
Once you press on those three dots, all you have to do is look up for an app that will be called DuraSpeed, okay? D-U-R-A Speed.
45%
You have to press show system.
45%
Once you're there, press open.
45%
Once you press open, you will see that a few apps will come out. One of these apps will be the messages app, and you have to toggle it on.
45%
All right, so you go to settings. And then apps and notifications. And then you would click on see all apps. It may – depending on what version phone, it also might be app intro instead of see all apps. But I'll take you to the same screen. And then you're going to click on the top right corner. There's like three little dots. You click on those. And that's going to show up show system. And then you're going to scroll down to DuraSpeed. So it's D as in dog. U-R-A-S-P-E-D. You're going to click open. There you're going to turn it off. And then you're going to go back into that see all apps screen. And you're going to go down to messages. And then you're going to go to storage and cache. Clear storage? Yes. Okay. Confirm that. And then after that, you will turn your phone off and turn it back on. And you should be getting all your messages.
45%
Now in the top right corner there's three little dots. Click on those and click system, show system.
45%
You're going to go to storage and cache. Clear storage. This is going to delete all my text that I have? No, it's not going to delete any of your messages.
45%
Go into your settings. And then go to apps and notifications. And then go to see all apps. And then you would click on the three dots at the top right. Click show system. Okay. And then you would go down to DuraSpeed. And you would open that. There should be a switch at the top to turn it off. Let's put it off. After turning off, you should reset your phone and getting your messages back in now. You would turn your phone off, turn it back on. And then you should be able to get all your messages.
45%
Check to see right under the message app icon, it should say 2.2.7. What does it say?
45%
Okay, we can do this on this phone, you can replicate it on the other phones as well. Okay, so go to settings, please.
45%
Now go to Apps and Notifications.
45%
Once in settings, go to, yeah, again, go to Apps and Notifications. Now go to TOLAPS.
45%
Once you press show system, you will see a lot of apps coming up, like a lot more apps. You have to find an app that will be called DuraSpeed, okay? It's D-U-R-A-S-P-E-E-D.
45%
Okay, now press open.
45%
You'll see a whole list of apps now right beneath that, and one of your apps will be the messaging app. So that app, you need to turn it on, okay? And also, just in case, I mean, it doesn't affect the phone app, but turn that on too, and that's it.
45%
So you have to press Open. And now you see a whole list of apps.
45%
You need to turn on both the messaging and the phone call apps.
45%
Once in settings, go to apps and notifications.
45%
Now go to see all apps.
45%
Press show system.
45%
Once you got it, go ahead and press open.
45%
Once you press open, you will see your messaging app and your phone app that will be off in the list. So you need to turn them both on, only those two.
45%
Yes, turn it on. And then the messaging app needs to be on and the phone app also needs to be on.
45%
Once you're in settings, go to app updates. Once you're in app updates, you can check for updates. And there's going to be one update available. Let me know if you see it.
45%
Once in settings, go to notifications.
45%
Now go to see all apps, please.
45%
Once you see all apps, scroll down to third option. It's going to be storage and cache.
45%
Once you press on DuraSpeed, tap open.
45%
Once you press open, please let me know.
45%
First in your messaging app, you have to go into your messaging app and press, uh, and turn it on.
45%
So, go to the settings in your phone, please. Okay. Okay. Settings. Yes. Again, go to Apps and Notifications. Okay. Is that CLS? Yes, CLS, and go to the Messaging app directly. Okay. Right there. Okay. Should I open it? Open it. Open. Yes. Scroll down to the third option. That's going to be Storage and Cache. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Yes. Scroll down to the third option. That's going to be Storage and Cache. Wait. It just literally took me two. I did something wrong there. Let me go. It took me two messages. No. No. No. I'm sorry. I didn't open from there. It's open from that menu. Okay. But don't press open. Just press on that and then scroll down to the third option. That's Storage and Cache. And we have to clear the storage. Wait. Where should I? Wait. Hold on. I went through messages. Now I have either open or forced stop. And you can see that I have two messages. Okay. Okay. Okay. And no. Scroll down to the third option. That's going to be Storage and Cache. Hold on a second. Let's see. Wait. Okay. I'm going to go back to the beginning. Apps and Notifications. I click on that. Then I go to See All Apps. See All Apps. Then I go to the Messaging app. Yes. Now press on that and don't open. Just scroll down to the third option. That's going to be named Storage and Cache. That I got. Okay. Okay. Once you're Storage and Cache, press where it says Clear Storage. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Clear Storage. Clear Storage. Okay. Okay. Now you have to try it again. Okay. This should work. But we have to try it. We have to test it.
45%
Once in Apps and Notifications, go to CL Apps.
45%
Once you press Show System, you need to look up for an option that will be called, this option will be called DuraSpeed, okay? D-U-R-A.
45%
Yes. Press on that and now press Open.
45%
You need to go to Apps and Notifications.
45%
Press on that. Okay. And now press Open.
45%
So, go to Settings on your phone, please.
45%
Once in Settings, you need to go to Apps and Notifications.
45%
If you don't see all Apps, if you see App Info, you can go there.
45%
Once you see all the apps that you have, on the top right of the screen, you will find 3 dots, so tap on those 3 dots, please.
45%
Once you tap on those 3 dots, you will see an option that says Show System.
45%
Press on that.
45%
Once you press Show System, you will need to look up for an app that will be called Durespeed.
45%
Once you press Open, you will see a whole list of apps, and you will find an app that says Messages.
45%
So, you have to turn it on. You will see that it's off. You have to turn it on.
45%
Just turn it on. Should be fine?
45%
Okay, go to settings, please.
45%
Once in settings, go to apps and notifications.
45%
Once in apps and notifications, go to CL apps.
45%
Once in CL apps, go to, on the top right of the screen, you will see three dots. So, tap those three dots, please.
45%
Once you tap on those three dots, press where it says show system.
45%
Once you press show system, you need to look up for an option that says DURSP.
45%
So, now press open.
45%
So you would go into your settings.
45%
Go to apps and notifications.
45%
And then see all apps.
45%
So you scroll down to DSDog.
45%
Alright, you click that.
45%
Now you're going to click open.
45%
Turn it off.
45%
Now you're going to go back twice.
45%
Yes, now you're going to go to messages.
45%
So you're going to scroll down to storage and cache it.
45%
And now you're going to click clear storage.
45%
Can I have your phone IMEI number, please? It's going to be in your settings. Then you go to About Phone.
45%
Once you see all apps, on the top right of the screen, tap those three dots, please.
45%
Once you tap those three dots, you will hold, you're going to hold different menu. One of these options will be on the, yes, you have to look for an option that will be called DuraSpeed.
45%
Press show system first.
45%
You need to look out for an option that will be called DuraSpeed, D-U-R-A.
45%
First, yes, first look up and then press open.
45%
If you tap on it, then you can press open, it will let you press open. So do that, please.
45%
Once you do that, all you need to do is, you will see a whole list of apps, and one of those apps will be your messaging app, you have to press open.
45%
Turn the messaging app open, and then, yeah, the messaging app has to be open, and the phone app also needs to be open, and that's it.
45%
Yes, messenger has to be on, and phone app has to be on too.
45%
You're going to test it yourself. You're going to test the SIM card. You're going to see if all the messages come through and everything.
45%
Okay. Once that's done, go for the messaging app.
45%
Just make sure, if you need to call the customer service on your tablet, just do it as you're calling us. Make sure that they unlink the number, the number from the tablet, okay? Just call them, tell them, look, I want to, I don't want to have my phone number here. Please take it off. They will guide you through the steps. They will take it off by themselves.
45%
You're going to settings and you're going to systems.
45%
Yes. And then I go to where? What? Systems?
45%
So what you need to do here is just for testing. This may work. It may not work as well. You need to put the SIM card in the second slot.
45%
One option that we also have is resetting the network. I know that you don't want to reset because your Wi-Fi password. Just save your password, and when you want to log back again, we have to try it.
45%
In this situation, the best solution then here will be... If you think that it's a problem directly with the phone, then we will hand you a loaner phone, okay? We will provide you a loaner phone for one or two days to see if the problem is your phone directly, okay? But if it's not, then what are the solutions? The other solution will be changing your service to our company, okay?
45%
I will go ahead. I'm going to send you a loaner phone. I have to. We have to try your SIM card on a different phone to ensure that it's… Again, to ensure one more time that it's not a phone. We are going to send it to your address. We will send it out today.
45%
In the meantime, have you tried going into your setting and clearing your storage on your message app? Normal settings. Apps and Notifications.
45%
Okay. I should go to Messaging. Yes. Okay. Go to Storage and Cache.
45%
Clear Storage. It's going to delete something? It is not going to delete any of your messages.
45%
Once in settings, go to apps and notifications.
45%
Now go to see all apps.
45%
Once you're storage and cache, press reset, clear storage.
45%
After that, turn the phone off, turn it back on, try to see if it should work with no issues.
45%
So, you go into your settings. Then you go to system. And then, go to reset options, and then you see reset mobile, Bluetooth, and Wi-Fi.
45%
After you reset it, you would just then, after that, reset your phone with like 10 to 15 seconds, and then turn your phone back off.
45%
Go to settings, please.
45%
Once in settings, go to apps and notifications.
45%
Once you see all apps, go to Messages.
45%
Once you're there, scroll up to the third option. That's going to be storage and cache.
45%
And once it's storage and cache, press that clear storage, please.
45%
So there's going to be an update in the messages later tonight. Please wait until we get that update. Once you make it, test it, and if it doesn't work, you have to let us know again.
45%
Okay, you have to delete them directly from the files in the phone, so you have to go to the files in the phone and then look up for the recording.
45%
Yes, you have to open it. I mean, you have to rescan it from the Music app, and it will have to open that with the Music app, okay?
45%
Yes, go to the Music app. Yes, go to the Music app. I'm in the Music app. On the top right of the screen, you will find three dots. Three dots, yes. Okay, and it will find there an option that says Rescan. Do you see it? No. Okay, interesting. Yes, that's right. Okay, then I will report it to the developer so they can fix it, okay?
45%
Alright, so we can try resetting your, clearing your storage of your messages. Have you tried doing that? You go into your settings. Then you go to apps and notifications. Then you go to see all apps. Yes. And then you scroll down to messages. The messaging app? Yes. Okay. And then you would go to storage and cache. Then you clear storage. It's a new phone actually. I don't have a lot of, okay. No, it's not going to delete any messages. You check to see if you can have someone text you a few times that you weren't normally getting texts from to see if it works now.
45%
So someone that you were missing messages from, if you can get them to message you to see if you get them now. You can ask them to message you 1, 2, 3, 4, 5, 6, 7, 8, 9, 10. One number per email and one number per message. And then if you get every number in order, then you'll be getting all the messages.
45%
You're going to test it whenever you have the time. You're going to test the SIM card. You're going to see if all the messages come through and everything.
45%
Okay, so this is what we need to try, okay? What is your name? I'm going to... I want to work with you to make it work, so yes. What is your name? Akiva Gross. Akiva Gross. Okay, Akiva. Go to settings in your phone.
45%
Press the backwards key.
45%
Once you're in settings, you need to go to CL apps. All right? Apps? Yes. Yes. CL apps or app info. App info.
45%
So go for the messaging app. Messages.
45%
Scroll down to the third option that's going to be storage and cache. Okay. And once you're there, press where it says clear storage. Don't worry. It's not going to clear your messages.
45%
Just make sure, if you need to call the customer service on your tablet, just do it as you're calling us. Make sure that they unlink the number, the number from the tablet, okay? Just call them, tell them, look, I want to, I don't want to have my phone number here, please take it off. They will guide you through the steps, they will take it off by themselves, and then we have to try over again.
40%
If you want to come to the store, we can do it for you on Tuesday.
40%
Now at the top of the screen where it says messages, there's a number right under that. What does it say?
40%
Once you're in Settings, go to Apps and Notifications.
40%
If I can call you before the end of the day today, I will go ahead and I will call you. If not, I will call you on Sunday before the morning end.
38%
Okay, done. And that's it. That's it, that should fix the problem? Yes.
35%
Are you connected to Wi-Fi by any chance? No. Would you be able to connect for updates and try again? To connect to Wi-Fi and then try again?
35%
Yes. No, I can help you with that, actually. Okay? So, if you have the phone in your hands, you can go to Settings.
35%
Okay? Dura? DuraSpeed. D as in dog. U as in umbrella. R as in red. A as in apple.
35%
Now you can go into your settings.
35%
Can you tell me if the top is a green switch? Is it on or off?
35%
So I'll turn that off.
35%
And there you will see a few updates available. Do you see the Messaging App Update available?
35%
Okay? It's going to be D as in Dog, U as in Umbrella, R as in Red, A as in Apple, S as in Sam, P as in Peter, E as in Elephant, E as in Elephant, V as in Dog again.
35%
And once you press Open, you will see that it's going to be on. It has to be on, that's fine.
35%
If you do start still experiencing that loss of messages, like, please message us or call us back. You can always try having a friend message you, like, numbers one through, like, 30, and seeing if you're missing any numbers if they message you.
35%
What we can do is we can go into your settings.
35%
Okay, go to settings in your phone.
35%
So tap on those three dots.
35%
Once you're on those three dots, show system.
35%
Now press open.
35%
Turn it on.
35%
Okay, I can help with that. You need to go to the settings on your phone, please.
35%
So, go to apps and notifications.
35%
You're going to go to see all apps.
35%
And then I get to click open.
35%
So you press on that?
35%
If after tonight, after GMT, that should come tonight or tomorrow, if that doesn't work, then please call me. I have to report all of this, because we do want to fix everything.
35%
D as in dog. U as in umbrella. R as in red.
35%
D as in dog. D as in dog. U as in umbrella.
35%
Both need to be on.
35%
Now, tell me the IMEI of the phone, please.
35%
The other ones, you can leave them off, yes.
35%
That's right. Got it. Okay, but now I should get messages? Is there anything else I should know? Because I feel like there was a lot of changes in the last two weeks.
35%
Yeah, V as in dog, U as in umbrella, R as in red, A as in apple, S as in Sam, P as in Peter, E as in elephant, E as in elephant, V as in David.
35%
The phone app is just plain phone, okay, with a gray, with a green symbol.
35%
Is there a toggle at the top? Is it on or off?
35%
Okay, are you connected to Wi-Fi?
35%
Okay, maybe you should connect to Wi-Fi.
35%
Let me spell it for you. DuraSpeed, D-U-R-A.
35%
Okay, so messages and, uh, phone? Yes.
35%
Messages and Phone app.
35%
Once in settings, let me know.
35%
What is it called? DuraSpeed. D as in dog, U as in umbrella, R as in rain, A as in apple, and then the word speed.
35%
Yes, and that's all.
35%
If you are still experiencing missing messages after this, you may have to be pushed a new update. So if you're still experiencing them, I would say call back. And you're going to have to give us your IMEI number of your phone. And that's going to allow us to send you a new update.
35%
I can definitely help you. So, go to settings on your phone, please.
35%
Well, the entire DuraSpeed should be off.
35%
If you want to forward out your number, you can do it.
35%
Absolutely, let me know when you're ready.
35%
It's going to be 375, the account number.
35%
Okay, so 375-637-549.
35%
And the PIN is going to be 982397.
35%
Just press the arrow back?
35%
Can we go into your settings of your phone, please?
35%
Can you tell me that number, please?
35%
Okay, I can try to help you with that, but go to settings in your phone, please.
35%
And now you have to look for an app that will be called your receipt. I can spell it for you if you want. It's with a D, right? D-U-R-A.
35%
Yes, you have to. That's correct. I know it's not ideal.
35%
So, go to Settings on your phone, please.
35%
Press that.
35%
You need to turn on those apps, okay?
35%
Okay. So I turn both of those on?
35%
If you go into your settings, and then in About Phones, it will be there.
35%
Yes, it should be on. Now, your messaging app and that, you will see a whole list of your apps and one of those apps will be your messaging app and your phone app. So, those two need to be on.
35%
Phone and messages.
35%
Okay, done. And that's it.
35%
Okay, Akiva, go to settings in your phone.
35%
So, what we can do is we can restart your mobile Bluetooth Wi-Fi on your phone to see if that helps with that.
35%
I can definitely, yes, we can definitely help you. But I have to notify the developers, okay? Because it's something that shouldn't happen. So I have to do that. I have to notify first. And then going from there, we will provide a solution. Unfortunately, I cannot provide you an immediate solution.
35%
Okay, go to settings in your phone, I can try to help you with that.
35%
No, clear storage.
35%
So, what we can do is we can try resetting your network. Have you tried resetting your network yet?
35%
Okay. We reset your messages. Call us back if you find out that you're missing messages still.
33%
You're going to start receiving all the messages from now on.
33%
Yes, you should be getting messages with no problem as long as your service works, okay?
30%
Okay, we are working on an update for this. We have been working on an update for a few weeks already. We were expecting to release it at the beginning of the week, but unfortunately it wasn't ready.
30%
Yeah. So customer service is the best option. It would be extension 405 or 408.
30%
So, you have the Fig 2 Pro, so your phone will get an update that will include Android Auto. Right now, only our newest model that came out in, like, the first week of November, they currently have the update already. But that update is going to come out to every Fig 2 Pro. So, every Fig Phone is going to have it. It's just that for the Fig 2 Pros that weren't bought after the first week of November, they're going to get the update within a month.
30%
So, if it's about focusing, like the autofocus, holding it steady should help with that. But if you feel like it's a little blurrier than normal, you can always come into, like, a store, one of our stores, and we can see exactly what's going on.
30%
Yeah, so this update is – that is what the update actually is for, is to fix this issue.
30%
And if you're having any issues, please call us back, all right?
30%
No, no. That just cleans up the old data in the message app. It's not going to delete any of your messages. So press clear storage. You should be all set. You can turn it off and turn it back on. You should be getting all your messages.
30%
If you get asked, then message you like 10, 20 times, just numbers, sequential numbers. If you're missing any of those sequential numbers, then you'll find out that you're missing some messages.
30%
If it's still not working, just please call us back so we can figure it out for you.
30%
So some customers are experiencing that the update does not help them. So what we're going to do is we're going to take down your phone's IMEI number and the devs are going to send those customers that are still having issues with a new update.
30%
Well, the devs let us know that we should be getting the update either late night, today, or tomorrow.
30%
I can help you with a text messaging issue. Now the other problem is something that we have to take a look at, okay? Who is your service provider? Red Pocket Mobile. That is why, okay? Red Pocket is not good at all with the Fig phone. Maybe good with any other phone, but with the Fig phone, we have a lot of problems with Red Pocket and Red Pocket is very restrictive, okay? If you like Red Pocket, you have Verizon Network. If you like Verizon Network, you can go directly to Verizon. It may be a little more expensive, or if you want to stay with a good price, US Mobile can help you too, okay? US Mobile and Verizon, it works just fine.
30%
And then, for the issues that we're having with the weather and that stuff, we need to? You have to change your company then. There's no option, unfortunately. There's no option.
30%
Sure. Thank you so much for your call. And if anything, please let me know. Thank you. Have a great day.
30%
If the messages are not coming through right now, there is going to be an update on Monday that will fix it.
30%
Again, there will be a system update on Monday.
30%
Currently, no. There's no way to get the old messages that you missed.
30%
So there was a new update, and it's numbered 2.2.7. That is the newest update that fixes the MMS and the group messages. I need to know if you downloaded that.
30%
Okay. 227. Okay. So you have the latest update. And you said that you still can't send MMS and good messages. Is that correct?
30%
If you... Yes, yes, that will save your battery. All the other apps don't need to be on, really. It doesn't affect anything.
30%
No, you're not going to receive them.
30%
Okay? If you find any other problems, please let us know.
30%
If you have any other issues, just call us.
30%
It literally says phone with a green icon.
30%
If not, please let us know.
30%
Your old messages won't come. The new ones will come only.
30%
If not, I should call back, please.
30%
If you do this today, hopefully we can get everything done today, and we will be able to send it by the end of the day, so you can get it tomorrow here in Lakewood.
30%
Because in that same email, I'm going to reply you with the label. I'm going to reply you with the link for the loaner phone, okay? That is why we want that.
30%
If we take care of this today, and for the loaner phone, we also, just to let you know as well, we do require a deposit of $150, okay? The deposit is fully refundable once we return the loaner in the same conditions as we received it.
30%
Yes, phone and messages on. And that's it. And this is going to work for sure because other apps are not going to work.
30%
No, we cannot send you a new phone, okay?
30%
It should be working again.
30%
Yes, yes, please.
30%
No, it's not going to delete any of your messages at all. Your app data will be permanently deleted. This includes file settings, database, and other app data.
30%
Yes, by the end of December.
30%
We are constantly releasing updates for text messaging. We are aware that it's having some problems. We are currently trying to fix it. There's going to be an update tonight, okay, that will hopefully fix everything that is going on.
30%
Yes, actually. Yes, yes. That actually was suggested. Hopefully we can add it in a non-distant future.
30%
If you want, you can do however you wish. Okay? But you don't have to. It's not going to change anything.
30%
Yes, it's part of it.
30%
If it stops again, I do this again? Yes, but I think it shouldn't happen again. Okay? It shouldn't happen again? No, it shouldn't.
30%
Android Auto will be coming to SIG, to all the SIGs by after Hanukkah.
30%
Okay, then. We are working on sending updates. It was not you. It was correct. I called the wrong number. But, okay, we can try with this too. We should be sending an update today by 8 p.m., okay?
30%
Yes, sure. We can do that for you.
30%
I can promise you that for sure.
30%
Let's try that. And if not, we'll be more than happy to start another procedure.
30%
No, not for now.
30%
Eventually, yes. But right now.
30%
No, that will be it.
30%
That's right. So how come I got some messages and I didn't get some? The messages that you get are the messages that you're getting when your app is closed.
30%
I'm so sorry. Last week, it was extremely busy for us, and we were picking up every single call that we could, but sometimes it's just that we can't. It's not that we don't want to. We are just dealing with other people on the phone, and so, yes, it starts going on like that, and, yes, it makes it impossible.
30%
Alright, so some customers are reporting that they've been losing a few messages, so there is a troubleshoot for that. Do you have your phone on hand?
30%
Unfortunately, we don't have that app available. I'm so sorry.
30%
No, no, no. We just did it in case. Phone calls shouldn't be affected, but we just did it just in case, okay?
30%
That, that is not possible for now, I'm afraid.
30%
It's called Urispeed. It starts with D-U-R-A.
30%
You have to look up for an app that will be called DuraSpeed. If you want me to spell it for you, I can spell it for you right away.
30%
No, because it's made like that on purpose, okay?
30%
Call us if you have any problems.
30%
We are working on a solution for that issue, yes.
30%
Hopefully in a matter of two weeks from now.
30%
No, it's not going to delete any of your messages.
30%
Call us if you have any issues, alright?
30%
If it doesn't work, just call me right back and I'll speak to my supervisor and see what we can do for you.
30%
No, you don't have any contract, no.
30%
Just to let you know, any company that detects that it's being sent more than 15,000 messages or more than 20,000 messages in a very short period of time, any company in the world will require you to reset the line or even pay more.
30%
Yes. No, after you leave the service, your credit card won't be charged anymore, okay?
30%
You're paying $18.09.
30%
Yes, $18 a month.
30%
You do have the latest update already.
30%
Some of our customers are still experiencing problems even after the update. Our devs are working on a solution for those customers specifically.
30%
Right now, we don't have any time frame for it, but they're trying to push that as fast as possible.
30%
There was an update that interacted with certain customers' phones improperly, and they're trying to figure out exactly, you know, what's the root of the problem, what's going on, and the fixation.
30%
It seems like it does not have, like, a carrier specific.
30%
It's been everywhere. It's just that for the other customers that are still having problems, it has been with most of the older models, but it hasn't really been consistent with, like, who is having the issue.
30%
Yes, if I still have problems, then I should call back?
30%
So for messages already sent, there would be no way for you to find out, like, which ones you missed and which ones are going out. Let's say you just try to do a test. If you have someone sending you, like, 20 messages, type in, like, 1, 2, 3, 4, 5, or 20 and see if you miss them.
30%
And then do the same thing with someone else to see if they're missing anything.
30%
And then if you're having any troubles with it, just call us back, all right?
30%
No, that's just it's causing some phones to act oddly with the messages. So our devs let us know about that situation and help our customers.
30%
So some of our customers are having the same issue, and what we're doing is we're taking down the phone's IMEI numbers and we're sending that over to our desk so they can figure out exactly what is going on with these specific phones.
30%
All right. So I'm going to send this over to the devs. They are looking into exactly what's going on with these phones, and once they find a solution, they're going to send out an update for that, all right?
30%
Unfortunately, no. I'm so sorry.
30%
Okay. I can help you with that. So, do you have the phone in your hand right now?
30%
D as in Davis, U as in Umbrella, R as in Red, A as in Apple, S as in Sam.
30%
Thank you. I hope it's going to work for you.
30%
I'm going to send this information over to them, and when they find a solution, they'll be notified.
30%
I can help you right now if you wish with your few messages not coming in. So, if you have it in front of your hands, I can, we can get it done now.
30%
On the other end, the thing with the big notification that you're seeing is something that we are taking care of.
30%
Sure, so we have customers that are experiencing the same issue and we've never troubleshooted before. Do you have your phone in hand?
30%
No, you will not delete any of your text messages.
30%
I'm going to send that over to the DEM. Right now, they're working on figuring out what exactly is going on with the specific customers. Once they find out the issue, they'll be able to solve it, and then you'll most likely get a notification onto your phone about the update.
30%
Unfortunately, they don't have a due date right now. They're still under investigation. Hopefully, it's going to be pretty soon, but yeah.
30%
I'm sorry, I can't really do anything for that.
30%
You are going to lose all the passwords for the Wi-Fis, and you're going to lose all of your Bluetooth save items.
30%
I'm going to send right now a message to the main developer.
30%
Yes, we have your number.
30%
Thank you so much. We'll be in touch.
30%
I will notify this to one of my bosses. I will notify this now. I will notify this now. So, of course, after some escalations happen, and I will be getting back to you.
30%
If you go into our website, as you're quoting our website many times, if you go to the same – to the space where you purchased the phone, if you go to the bottom of the page, you will find a clarification that says, big phones are not certified with any carriers, but it's unlocked and works flawlessly with all three major carriers, okay?
30%
I need you to give me some time. We need to figure out what's the problem here. This is a very unique problem, and you're the only person with this issue. I'm not going to leave you helpless, but we need some time, okay?
30%
Unfortunately, refunds are out of the conversation here, okay? So we will speak with the management team…
30%
Yes, the update is being released. A lot of customers already have it. And if you didn't receive it yet, you should receive it a little bit later today.
30%
Yes, we're having customers experience that problem. Our devs are working on a solution to that problem at the moment. Some customers have had success with clearing their storage message. Have you tried doing that in your setting?
30%
This is to help clear some data that may be messing with your messages. Some customers have had success with this, bringing their messages back.
30%
If this does not work, then you'll have to wait for the devs to figure a solution out to this problem, and then there will be another update.
30%
Yes, okay, so that issue should be corrected after what we did, okay?
30%
If it's still happening, please let me know, and we will try to find a different way.
30%
That is unfortunately not available right now. Eventually, hopefully, we will add it in a future update.
30%
It's going to reset your mobile Bluetooth Wi-Fi. It's not going to delete any of the information on your phone or anything. It's just going to reset your network connection.
30%
Yes. You're going to lose the Wi-Fi passwords that you connected to already. And I think all the Bluetooth items that were saved.
30%
Yes. You should see the messages come through. If you don't, just call us back.
30%
This app's data will be permanently deleted, okay? Just don't worry. It's not going to ... Nothing going to be deleted, okay?
30%
Okay, I will record this as a developer, but try to do it from the computer then, okay?
30%
Because the device is not certified. And when you give them the IMEI of your device, they don't recognize it.
30%
It's something that happens every one or twice a year. It's very unfortunate, because there's nothing we can actually do.
30%
I'm sorry. I can't really do anything for that.
30%
No, we are not doing that.
29%
Once in apps and notifications, go to see all apps.
28%
Once in apps and notifications, go to see all apps.
26%
Go to settings in your phone, please. Now go to absent notifications. Once you see all apps, you have to go to, on the top right of the screen, you will see three dots. So tap on those three dots, please. Once you tap on those three dots, all you have to do is just look up for the app called DuraSpeed. Go to app info. Yes. And then on the top, again, on the top right of the screen, you will see three dots. So tap on those three dots, please. It says show system or reset app preferences. Show system. Okay. Show system. And then DuraSpeed? Yes. Once you go on DuraSpeed, press open. It should be on. No, no. It should be on. Oh, it's not on. So I put on. Okay. Turn it on, please. Once it's on, the messaging app should be on and the phone app should be on. Okay? In green. Okay. So messages is not on, and which one should be on? Calling should be on, too. The calling app. Oh, calling. Phone, okay. It wasn't on. Okay. So those are on now. Okay. And that's it. Your phone should be working.
25%
It should be green, correct? It should be green. That's right.
17%
You don't really need to restart your phone now after this.
15%
First of all, I need to verify something to see if this will work. So, once in settings, you have to go to about phone. About phone is going to be the last option.
15%
Again, then go in settings, go again to apps and notifications where you just were.
15%
On the top right of the screen, you will see three dots. So, tap on those three dots, please.
15%
Once you press on show system, you need to look up for an app that will be called DuraSpeed.
15%
Okay, once you press open, you will see your messaging app and your phone app available. So, those two apps both need to be open.
15%
For speech to text, while you're in like a message, you just hold down the middle button.
15%
If you don't have Wi-Fi at home, you can come to the store, and we can do it for you right there.
15%
So can you go into your settings? Yeah. And then scroll all the way down to app updates.
15%
Okay. And then you should go to... Hold on one second. You click on storage and cache.
15%
Alright, so yes, some customers are experiencing that issue, there is a fix for you. Do you have the phone in your hand? Yeah. Okay, can you go into your settings? Second. Settings, okay. Apps and Notifications. Yeah. See All Apps. Okay. Top right corner, there's going to be three dots. Click on those and click Show System. Okay. Now you're going to scroll down to D, the list of apps in alphabetical order, so D as in dog, you're going to be looking for Aerospeed. So where do I have to scroll, to which one? Aerospeed. Yeah, Aerospeed, yeah. So you're going to click that. Yeah. You're going to click Open. Okay. Now on the top, there's a switch. Is it on or off? What does it say? It's off. Yeah. It's off? Yeah. Okay. Do you remember when you turned the system off? Was the Aerospeed off? I asked, do you know when it was turned off? Over a week ago. Maybe for one day or less, it was on for a little bit. Okay. So if you're still experiencing a loss of messages, even with that system off, you have to bring your phone in.
15%
So now we're going to scroll down. The list is in alphabetical order, so go to the D as in dog.
15%
Okay, and go back in Settings, and then go to Apps and Notifications, please.
15%
Once you find it, you will have an option that says Open. Press on Open.
15%
Okay, go to settings in your phone, please. Once in settings, go to apps and notifications. Once in apps and notifications, go to see all apps. Now go on the top right of the screen where it says in the three dots and press show system. Once you press show system, you need to go into the app called DuraSpeed, D-U-R-A-S-P-E-E-D. Then open, and then you'll see the whole list of apps. And you need to turn on the messaging app and the phone app, and that's it.
15%
Once you turn it on, the phone app you need to turn it on too.
15%
Once in settings, go to apps and notifications.
15%
Once you press show system, you need to look up for an option that says EuroSpeed.
15%
Okay, I can help you with that. So do you have the phone in hand by any chance? I do, yes. Okay. So what you have to do is you need to go to Settings on your phone, please. Just one second. Settings, okay. Now go to Apps and Notifications. Okay. Once in Apps and Notifications, go to See All Apps. Now, on the top right of the screen, you will find three dots. Press on those three dots, please. Okay. Once you press on those three dots, you need to look for an option that says Show System. That should be the second option only. Yes, that was the first option, Show System. Okay, Show Speed, yes. Then, once you press Show Speed, you need to look up for an option that says Zura Speed.
15%
Oh, okay, I can help you with that. So go to settings in your phone, please.
15%
If it's not working, just turn it back on and that's it, okay? But it should be working right away.
15%
All you have to do is go where it says, the messaging app and the phone app. So, both need to be on, okay?
15%
I can help you to get it done right now. So go to settings in your phone, please, if you have it in your hands.
15%
Yeah, okay, now you need to look up for an app that will be called DuraSpeed. I can spell it for you if you want.
15%
Yes, the DuraSpeed should be on, and beneath that, you will see a list of apps. One of the apps will be your messaging app and your phone app.
15%
Okay, I can help you with that. If you have the phone, go to settings, please.
15%
Okay, once you're in settings, go to apps and notifications, please.
15%
You need to look up for an option that will be called, that will be called the recipe.
15%
Once you press open, you will find a whole list of apps. One of the apps can be the messaging app, okay?
15%
In the top right corner there's three dots, click on those.
15%
So go back in settings and go to apps and notifications, please.
15%
Yes, absolutely, I can help you with that. So, if you have the phone in your hand, again, please go to settings.
15%
On the top right of the screen, you will see three dots, go there and press show system, okay?
15%
Once in settings, all you have to do is go to apps and notifications.
15%
Once you press show system, you need to look up for an app that will be called DuraSpeed, please.
15%
Sure, I understand. I can help you with that. So, do you have the phone in your hands? Yes. Great. So, in the phone, go to Settings, please.
15%
Once you press Open, you will see there a whole list of your apps. One of these apps will be your messaging app and your calling app. So, what you need to do will be just turn them on.
15%
Once in Apps and Notifications, go to See All Apps.
15%
On the top right of the screen, you will see three dots. Once you tap on those three dots, press Show System.
15%
Okay. Top right corner is three dots. Click on those. And click show system.
15%
The Phone app and the Messaging app need to be turned on.
15%
Once in settings, go to apps and notifications.
15%
Once you press Open, you will notice that you're going to have a list of messages.
15%
Now the messaging app, you have to open it. Okay? And that's it. Allow the messages?
15%
Once in Apps and Notifications, you need to go to CO Apps.
15%
Once in Show System, you have to go to an app that will be called DuraSpeed.
15%
Now you will see a whole list of your apps. You have to put on the Messaging app and the Phone app.
15%
Once in settings, go to apps and notifications, please.
15%
I can help you with that. You have a store 10 minutes away from you. Would you like to come to the store? We will test your phone through the store.
15%
If you want to come to the store, we will also test your SIM card with a different phone to make sure that everything is fine.
15%
That's why I'm asking you to test the phone with a different SIM card, and that's why I'm offering you a different SIM card. It's just testing for a few hours.
15%
When you come, you can ask him to call me. I will tell him what to do, and that's it.
15%
If it doesn't, then we will go from there. But first we have to test, okay?
15%
Call your tablet customer service. Ask them if your number is vinculated to the tablet or to your tablet account, okay? And if it is, tell them to remove it. If it's not, just call me back, let me know, and we'll figure something out together, okay?
15%
Every time, if it asks you for a question, if it makes it like you want to receive your messages there, you have to put no. If you put no, it won't be a problem again, okay?
15%
Once in see all apps, go to the messaging app, please.
5%
Now, your data is saying yes. You will have to change the company, okay?
5%
You can try to do some checks, have a friend message you, like, the numbers 1 through 20 individually to see if you're missing any messages.
5%
If you can go into your settings on your phone, please.
5%
Press the back button, so the button on the top right.
5%
All right. So I'm going to read it back to you. 358. 291. 740. 387. 918.
5%
You will find an option that says either see all apps or app info.
5%
Okay, now on the top right of the screen, you will find three dots.
5%
No, we don't do appointments. You come, and usually we don't have a lot of people in the store. So, you can come, and when it's your turn, we will take care of it.
0%
So, the latest update is 2.2.7 for the messages. But if you get any updates to your phone, that would be the update.
0%
When you click on storage and cache, it's in the center of the screen.
0%
So there's going to be a separate update for people that it still doesn't work for. And you should be getting it tonight.
0%
Don't worry. You don't have to delete any of your messages.
0%
No, unfortunately, at the moment, there is no way to retrieve them.
0%
If you need another phone, in the meantime, while we take care of this one, we have the option of a loaner phone, okay?
0%
It's an IMEI number. It's going to be in settings and about phone.
0%
Currently, there is nothing that our customers can do. Our devs are just working on that solution, and they're going to push out some more info about it.
0%
They haven't given us any time frames yet, but they're working.
0%
No, no. Next update, we're testing them thoroughly. For now, there's not any update soon.
0%
Is DureSpeed. That's correct, yes. That's what we're looking for.
0%
If you do have one more issue, please let us know. We want to help you, okay?
0%
D as in dog, U as in umbrella, R as in rain, A as in apple, okay? And then the word Speed, that's Speed.
0%
Okay, um, so some of our customers have been reporting the same issue. Um, there's a big squirt. Um, do you have the phone in your hand right now?
0%
You're going to get most likely a notification for an update.
0%
T-Mobile, Verizon, Big Service, U.S. Mobile, they all work just fine.
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In this situation, the problem is not even Verizon. It's directly your number.
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No, Verizon has nothing to do with it. We are just going to test your phone with the regular simple SIM card and see if everything comes through and everything works.
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We are going to do our best to make it work for you.
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It's going to take at least until Sunday to get a response and to see what we can do for you.
How Customers Ask This
"The customer is not receiving all text messages after a system update."
"The customer is experiencing issues with receiving messages on their FIG phone."
"The customer is not receiving text messages from others."
"The customer is having trouble receiving text messages and is seeking a solution."
"Why am I not receiving all text messages?"
"The customer is not receiving all of their text messages despite following previous troubleshooting steps."
"Why are some text messages not coming through?"
"The customer is not receiving messages from a specific contact intermittently."
"The customer is not receiving all messages and has an incorrect unread message notification after a software update."
"The customer is not receiving standard text messages."
"The customer is experiencing issues with sending and receiving messages, including receiving duplicate messages."
"The customer is not receiving half of their messages, causing problems."
"The customer is having trouble receiving text messages after resetting Bluetooth and network settings on their phone."
"Customer is not receiving text messages from their wife."
"The customer is experiencing issues with not receiving messages and is inquiring about a potential refund if the issue persists."
"Why do text messages stop coming in frequently?"
"What if I don't get my messages? Like, some of them come through and some don't."
"The customer is experiencing issues with receiving text messages and voicemail notifications on their new FIG phone."
"The customer is experiencing issues with receiving text messages after a short period of time."
"Why am I not receiving text messages from some contacts?"
"The customer is not receiving all text messages."
"The customer is not receiving text messages."
"The customer is not receiving text messages after a recent update."
"Why are some people not receiving my text messages?"
"The customer is experiencing issues with sending messages where they cannot see the sent messages and are receiving duplicate threads."
"The customer is not receiving all messages after a software update."
"The customer is experiencing issues with texting on their phone and is seeking assistance to resolve it."
"Why am I not receiving text messages on my phone?"
"The customer is experiencing issues with not receiving all text messages after a recent update."
"The customer is experiencing issues with receiving text messages and voicemail notifications on their new FIG phone."
"Customer is experiencing issues with receiving text messages after a short period of time."
"Why am I not receiving all text messages on my phone?"
"The customer is having trouble receiving text messages on their phone."
"The customer is experiencing issues with receiving certain messages on their Fig Phone."
"The customer is not receiving all text messages on their phone."
"The customer is having issues receiving text messages after a system update."
"The customer is not receiving some random text messages."
"The customer is experiencing issues with receiving and sending text messages."
"Customer is not receiving some text messages after a recent update."
"The customer is having trouble receiving text messages."
"The customer is not receiving text messages after a phone update."
"The customer is experiencing issues with not receiving some text messages."
"The customer is having an issue with not receiving text messages."
"The customer is experiencing issues receiving certain text messages."
"The customer is not receiving text messages from others."
"The customer is not receiving messages after a recent update."
"The customer is experiencing issues with receiving and sending text messages."
"The customer is not receiving all their text messages."
"The customer is experiencing issues with not receiving random text messages on their new Fig phone."
"Customer is experiencing issues with sending and receiving text messages, where some texts go through and some do not."
"The customer is not receiving all text messages after a phone update and is seeking a solution."
"The customer is experiencing issues with certain people not receiving text messages."
"The customer is experiencing issues with sending and receiving text messages."
"Customer is having a problem getting text messages after an update."
"The customer is not receiving text messages after a recent update."
"The customer is experiencing issues with receiving and sending text messages."
"The customer is not receiving a lot of text messages after a recent update."
"The customer is experiencing issues with text messages not coming through after a system update."
"Why are my text messages not coming through?"
"The customer is not receiving text messages on their phone."
"The customer is not receiving messages from others."
"The customer is experiencing issues with text messages not coming through."
"The customer is not receiving text messages after a software update."
"The customer is not receiving text messages after a software update."
"The customer is experiencing issues with receiving text messages."
"The customer is not receiving all text messages after a phone upgrade."
"The customer is experiencing issues with receiving text messages."
"The customer is experiencing issues with receiving text messages, as some messages are getting lost."
"The customer is not receiving all text messages after a recent update."
"The customer is experiencing issues with receiving messages from the same person intermittently."
"The customer is not receiving text messages on their phone."
"The customer is not receiving all text messages."
"The customer is not receiving text messages consistently."
"The customer is not receiving all text messages after a recent update."
"The customer is not receiving all text messages on their new phone."
"The customer is not receiving text messages after a recent update."
"The customer is having problems receiving all text messages."
"The customer is not receiving some text messages."
"The customer is experiencing issues with receiving text messages on a Fig phone."
"The customer is not receiving all text messages sent to them."
"The customer is experiencing issues with receiving text messages."
"Why are some of my SMS messages not coming through?"
"The customer is experiencing issues with receiving text messages from certain contacts."
"The customer is experiencing issues with text messaging after a system update."
"The customer is having trouble receiving text messages consistently."
"The customer is experiencing issues with sending and receiving text messages."
"The customer is experiencing issues with sending and viewing text messages."
"The customer is not receiving all text messages on their phone."
"The customer is experiencing issues with sending and receiving text messages."
"The customer is experiencing issues with receiving text messages."
"The customer is experiencing issues with receiving messages on their FIG phone after an update."
"The customer is experiencing issues with missing text messages and blank texts on their Fig Phone."
"The customer is experiencing issues with text messages not being received and random loss of service."
"The customer is not receiving some text messages."
"The customer is having issues receiving regular text messages."
"The customer is not receiving text messages."
"The customer is experiencing issues with missing text messages."
"The customer is having issues with receiving text messages."
"The customer is not receiving text messages on their phone."
"The customer is unable to send and receive text messages on their Fig phone."
"The customer is experiencing issues with sending and receiving text messages."
"The customer is experiencing issues with receiving text messages."
"The customer is experiencing issues with text messages not going through."
"The customer is experiencing issues with receiving text messages on their Fig phone."
"The customer is not receiving text messages on their phone."