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Why is my phone using all of my data and how can I prevent it?
Other Response Scripts
75%
Anytime that happens, you just do that. And then it should be good to go. You should be able to open it back up again.
45%
Yes, and when will it start working again? Five to ten minutes. I have to restart my phone or will it automatically update? Yes, we would urge you to restart your phone after ten minutes.
45%
I would suggest that after the update, that should be coming out by the end of tomorrow, I'm just going to include the Messages update as well as the Waves update. If you're still experiencing that problem after the update, then call us back.
45%
So if that does happen, I would say go into your settings.
45%
And then you go to apps and notifications.
45%
And then you're going to click on see all apps or app info.
45%
And then you would scroll down to ways.
45%
And then there you would click on storage and cache.
45%
And then you would click clear storage.
45%
When you're in apps, you can press on mobile data, Google Play Store, and there's an option to force stop it.
45%
Okay, so can you go to settings in the phone?
45%
Once in settings, you have to type in the search bar, app data usage.
45%
Okay, click on that and tell me, can you send me a screenshot of what you see to this phone number?
35%
So just make sure that when you do get an update, you're connected to Wi-Fi, and you'll be all set.
35%
You just have to call them up and let them know you ran out of data, and just add some more to your plan, they'll be able to do it for you.
35%
Make sure you connect to the Wi-Fi when you get that update.
35%
I'll take a look at it right now.
30%
Yes, we do see in your account there's a large data issue. What we're gonna do is we're going to give you that three extra giga data while we look over the issue to see exactly what's going on and why there's so much data being used in the account.
30%
If you're not using them actively, then it should not be draining your data.
30%
Yes, this is free of charge.
30%
So after the update, some customers are experiencing the Google Play Store using all their data. That is being addressed in the next update that's coming out, that should be coming out before the end of Monday, and it should be fixing the data drainage issue.
30%
Unfortunately, there is nothing that we can currently do to stop it from doing that. The devs are looking into it and it should be resolved, but currently, there isn't anything that you can do on your phone to stop it from happening.
30%
This is probably just a correction that happened with other bug fixes that that was taken away if you were able to receive it before, but you sure have been able to receive it, period.
30%
Just to clarify, I have no power over what is in or not in an update. They just let us know.
30%
What I'm going to do is I'm going to write that down in my list that we send over to the devs each day, so I'll definitely let them know that they would like a detailed list of what the update actually has.
30%
If you run out of data, you'll know. You won't be able to receive any MMSes, and your weather and waves will stop working. If that happens, then you'll have to call your service provider.
30%
Our devs are actually working on an update that should be coming out before the end of tomorrow that should be fixing this issue that customers are having.
30%
So when the update is there, like, when the notification is there, when you click on it, it just doesn't go away if you don't do it fast?
30%
If that does happen again, I can show you something else that you can do besides turning your phone off and turning it back on. It'll just be a little faster.
30%
There's going to be an update that comes out tomorrow before the end of Monday.
30%
You will get, like, a notification on your phone saying that there is an update available.
30%
Yeah, so I spoke with my supervisor. Yeah, so that is actually the issue why the update didn't come out yesterday. They are looking into that and fixing that, and then once they find that fix, they're going to be releasing the update and that's going to fix that issue.
30%
Yes, so sometimes customers get these phantom messages. Some of the phantom messages don't go away, though, after being marked all as read. So if you mark it all as read and it's still not gone, then you'll have to wait for the message update that is coming with that Android Auto update as well.
30%
We're not going to be able to recommend you force stop it because we're not sure exactly what it's going to do.
30%
Hi, yes. So I heard that after you made the update you're getting, you're using a massive amount of data, okay? And yes, it's a problem. We want to help you. So, do you have the phone in your hands right now?
30%
App data usage and you will see like a chart and a few apps there saying that, saying what you.
30%
All right, I'm going to call you there, okay?
30%
The regular data is one gig.
30%
If something goes over and it will let you use a little bit more, it's not going to penalize you.
30%
Yes, because we have been releasing many updates in the last month. You are supposed to make them through Wi-Fi. Whenever you're about to make the update with your own data, the phone will warn you, okay?
30%
Sometimes even if you connect to Wi-Fi, it's just going to consume your own data.
30%
It's showing that you have data and you didn't use all your data. It shows how much I have? Yes, yes. It shows that you used 500 megabytes and you still have 500 megabytes more.
30%
Your line ends on December 25th.
30%
The phone doesn't know. The phone has no idea how much data you have, how much data you use. The phone Android just makes up a number, okay? So, that information is not real or accurate.
30%
No, you can't. No, only calling, unfortunately.
30%
Thank you so much for helping me today.
How Customers Ask This
"Why is there a large data issue on my account despite not using my phone much?"
"What should I do about my data usage warning and the glitches after a recent update?"
"How can I stop excessive data usage by the Google Play Store after an update?"
"Why is my phone using a large amount of data after an update?"
"Why is my phone using more data than normal?"