📞

Why is my phone not ringing when people call me?

📞 Calls & Voice Can't Receive Calls Asked 1 times needs_work
Best Response 45% effective
All right, can we go into your settings? Settings? Yeah. Okay. Settings. Then apps and notifications. Okay. Apps and notifications. Okay. Mm-hmm. And then go to see all apps. I'll see all apps. Okay. And then you're going to scroll down to the phone app. Which app? Phone? Yes. Phone app. Mm-hmm. Okay. And you're going to go to storage and cache. Okay. And you're going to clear storage.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
If you can bring the phone in or send it in so that we can find out exactly what's going on with the phone, so we can fix it for you.
instruction Steps 0/1
30%
Okay. All right. And when did you start experiencing this issue?
question 0/1
30%
That's going to clear any of the old data you have on your phone app. It's not going to delete any of your numbers or anything.
explanation 0/1
30%
Our technicians would have to check out the phone to see what's going on.
explanation 0/1