The customer is experiencing missing videos and issues with the selfie camera on their phone.

I can help with that. Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.

What we can do is we can let our devs know about the situation. Yes, to see if it's going to be on the software side. And then also what you can do is you can plug your phone into a computer to see if the file is still on your phone.

That is going to be fixed in an update. So, don't delete the videos. Don't delete them or anything.

Now, you said that the selfie thing, it's just gone. So, it doesn't give you the option to flip the camera around? Yes. And you have the Fig 2 Pro or the Fig Mini? What's the Pro? So, the small one is the Fig Mini and the big one is the Fig 2 Pro. I have the big one. Okay, you have the big one. Okay. All right. So, let me check with that. Give me one second, all right?

For the selfie camera not being detected anymore, that may mean that something got disconnected inside of your phone. You'd have to bring your phone in to the rural park location or the Williamsburg location for us to inspect it and see exactly what's going on inside of your phone.

Yes, we can also do that as well at the same time. We can check your phone, we can also put the text message back on.

No, you have to be in the store.

So usually what happens is that sometimes the selfie camera can get... Like the phone drops or something, the selfie camera can get disconnected. Like it's a wire that goes wrong or it's like a wire that you can fix? Yeah, like we can fix it, yes. We can replace the camera. But, yeah, so when the option for it goes away completely, it's because something has been disconnected inside the phone.

So it just depends on what exactly happened with the phone. But the normal repair for a camera would be $20. And then depending on what actually happened, if something got damaged in there and we have to replace it, it can go up to mostly $75.

If the video is still there. No, if the video is not there. If the video is not there, then there would be no way to get the video back.

So, for the first one, the video playback, that is a bug caused by leaving the country with the phone. So, pretty much the filter on the phone that keeps it kosher is thinking that the videos on your phone are from a foreign place, like from not a phone, like not your phone because you traveled.