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Why are apps that require location services not opening?

🌐 Data & Internet No Data Connection Asked 2 times needs_work
Best Response 45% effective
Can you go into your settings? Go into your settings and then go to apps and notifications. You're going to scroll down. You're going to go to the top right corner, these three little dots. You're going to click on those and click show system.
instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%
Now you're going to scroll down to a setting called location EM2. You're going to go to storage and cache. And you're going to clear storage. Do we need to add the data? Yes.
instruction Steps 0/1
45%
Can you try putting your SIM card in the SIM slot two? Yes. And that might solve the issue? We want to see exactly what's going on and why the location settings aren't functioning properly.
instruction Steps 0/1
45%
Once you put it in the other SIM card slot, you would just try opening the weather and the waves. See if it finds the location.
instruction Steps 0/1
45%
I'm going to have to report it to the developers as an issue on the phone directly. I'm going to ask you for some more information on the phone. Sure. So go to settings, please.
instruction Steps 0/1
30%
If after trying the SIM card slot two and trying with the new SIM card and it's still not finding the location, then it's going to most likely be something wrong with the phone itself.
explanation 0/1
30%
No, it won't mix up anything at all. As long as it's completely unlocked so you can put whatever SIM card you want in there.
explanation 0/1
30%
Please call us back so we can figure this out.
promise 0/1
30%
Thank you so much, and I'm sorry that I can't provide solutions immediately.
apology 0/1
15%
Now go to about phone. Once in about phone, look up for where it says, there's going to, one of the options will say custom build version. Please tell me what it says over there, or custom build number.
instruction Steps 0/2

How Customers Ask This

"The customer is experiencing issues with the location services on their phone."