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The customer is seeking assistance to unlock a phone that is locked due to incorrect password attempts.
Best Response
45% effective
Okay, so this is what you have to do. You have to put the wrong password several times until you get it to a screen that says your current IMEI is, and it will give you a long number. Once you have that, it will give you the space to put a code that I have to generate for you once you're on this screen. And also, the phone needs to have a SIM card inside.
Other Response Scripts
45%
So, again, she did the wrong code several times until she gets it to a screen that says your IMEI is, and it will give her a long number. Okay? So once you get that long number, you have to give it to me, and then I will create, and then I will make a password that will allow her to unlock the phone, and that's it.
45%
Okay, so you have to bring the phone to our store. Where are you located? We live in Saigon, Jersey. Okay, you have to send it to our store. Okay? We are located in Borough Park. So you have to send it. We will reflash it. All information on the phone, unfortunately, will be lost, and that is what we have to do in this situation to help in order to open up the phone again. And yes, there's no way. There won't be another way around it. Okay?
45%
Yes. Yes. I need your name, your phone number, so we can call you. And your address. Okay? And I'll let you set up the issue.
30%
No. No. We need the phone so we can call you. The phone that you sent in, the phone number, we don't really care. We want the number to call you to let you know what the status is, what's the process, what's the status and everything. Okay?
15%
I can give you the address. Let me know when you're ready. Okay? Yeah, I'm ready. Yeah. 4306 13th Avenue. All right. Brooklyn, New York. And zip code is 11219.