How can I reset my phone if I am locked out?

You can come into the Borough Park location, we can do it for you. Or you can send it into the Borough Park location.

You have to contact Quinn. There's no other way except contact the Quinn.

So, you can't actually put your phone into recovery mode unless the phone is unlocked. Like, you can't put it into recovery mode using the volume buttons and power buttons? No. Yeah. So the fake phone you can only put into recovery mode if you dial numbers on the dial pad. So you have to be on, the phone has to be unlocked.

You have to be plugged directly into our system and they can redownload the software and erase all of that.

To reset your password, you would need your phone's IEI number. After putting in your password wrong about 10 to 15 times, a number would come up on your phone saying your IEI, and then we would take that number down and then there we reset your password.

So to reset the password, you just need to put in your password wrong about 10 times and then it's going to bring up a screen that says IMEI number and we need that number to reset your password.

I would say try for about 20 times in total. If it doesn't come up, then you might have to send your phone in.

For now, we have to reflash the phone, yes, and that will be the only place I will be able to help you in an immediate way.

No, it has to be to the Borough Park store. We do that only in the Borough Park store. It's a very delicate process and we only do it there.

Just show us the problem and we will know what to do immediately.

In order for us to reset your password on your phone, you have to get to that IEI screen. If you can't get to that screen, you wouldn't be able to reset the password in the first place.