📱

What can I do if the camera app is missing after a repair?

📱 Device Issues Camera Asked 2 times needs_work

Best Response 45% effective

We can provide you a loaner phone. Of course, we can transfer your contacts at least so you can have your contact list on the loaner phone.

instruction Step-by-step 0 helpful / 1 not helpful

Other Response Scripts

45%

I am going to check right now. So please stay on hold. I'm going to put you on a brief hold, okay?

instruction Steps 0/1

45%

I will check with one of the workers. I don't think so, but please send me your address. I'll call each one of them and see if we can do that, okay?

instruction Steps 0/1

45%

I will have to call them. I will have to call each one of them, okay? I'm thinking, I'm trying to be as clear as possible.

instruction Steps 0/1

45%

Can you just tell me yes, yes, no, no, no, we couldn't find anyone, yes, we could. Just, just let me know what's happening.

instruction Steps 0/1

35%

If the camera app is completely gone from the screen, there wouldn't be anything you could do over the phone. I have to go into a physical location to fix that.

instruction 0/1

30%

After this, if they switched your motherboard into a new phone, there may be an issue with the motherboard.

explanation 0/1

30%

I'm not really a technician; I'm not an expert on those matters.

explanation 0/1

30%

Let me speak with the supervisor. Give me one second.

promise 0/1

30%

I apologize for all the back and forth that you have with us. Okay. That's terrible. I'm very, very sad to hear about it.

apology 0/1

30%

In this situation, Rocky, what we have to do, we have to give you at least a loaner phone. Okay. But if you're required to send your loaner phone, you won't be getting it today.

explanation 0/1

30%

I will oversee it personally that I'm going to push. Okay. So we can have it done for you in one day.

promise 0/1

30%

We have a store in Flatbush. It's at 1224 Avenue J. Are you far from there?

info 0/1

30%

Sure. Does that make sense? Yes. Yeah? Okay, fine. Thank you. I really appreciate it.

promise 0/1

15%

Please make sure to come before 6 p.m. If you arrive at 655 and the representative needs to leave, okay, he has to leave. So please make sure to come at 530, 540.

instruction Steps 0/2

How Customers Ask This

"The customer is experiencing issues with their phone's camera not working and missing files after a repair."