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The customer is experiencing issues with the phone's battery draining quickly and problems with charging.
Other Response Scripts
45%
To use Waze, turn on device location. It says which uses Google's location service, so I say okay to that. Then it says tap continue and tap allow while using the app.
45%
Can you go into your messages? Yes. And then top right corner, three dots. Yeah, and click Show Archive Messages.
45%
You need to go into the three dots again and click on My Call is Read to use that.
45%
I would suggest the new battery you just got is not keeping a charge. It goes to a park location. You bring the phone in just to double check to make sure that there isn't some other mortgage issue that's causing the battery to drain.
45%
What you can do when stuff like this happens, okay? Something that it may be useful, you can just go ahead and erase the app preferences. Okay? You have to go to settings, okay? And once you're in settings, you have to go to reset options. Once in reset options, you can go to erase app preferences. And that will be it.
45%
I can definitely provide you a label. So if you want, you can send me an email with your name, your phone number, and your address, and yes, your shipping label to send the phone, and send it back to us, and we will replace it, okay?
45%
Just put, yeah, hi, I bought a customer less than a week ago, and now it's failing. The battery's draining. Please spoil someone on the phone. Please send me a label. And that's it. That's all you have to do.
45%
You can ask back if they want to do it for you. If they don't want to do it, you can let us know, and we can send you a tutorial on how to do it, okay?
45%
Yes, please write the details and you need to write a notice with your name, your phone number, and your shipping back address. That is very important.
45%
You would ship it to our Borough Park location. Are you ready for the address? 4306 14th Avenue, Brooklyn, New York, 11219.
45%
When you send in the phone, you would send your full name, your email address, your address, your contact information. And then make sure you don't keep your SIM card, we don't need that.
45%
And then a detailed description on exactly what trouble you're having with your phone.
35%
I can probably help you with that. So what part of it doesn't work, the location or making a route?
35%
You may have to get a battery for it. Is it a big mini or a big two pro?
35%
When you put it into charge, does it stay charging or does it like come out of charging, go back into charging?
35%
Can I get your phone's IMEI number?
35%
Just double check to make sure it is a new battery. Did you purchase it from the Burrard Park location? I'm not sure. I don't believe so. Are you close to the Burrard Park location? No. I'm in San Jose.
35%
Yes, you can try any batteries you have, and yes, you can try that.
35%
Yes, you should try a new shell, 100%.
35%
We can send you another battery. You said that you're out of town. Do you want to send it to a different location, or do you want to send it to your home?
35%
Please bring the phone to a Burrell Park store. We'll take a look at it, okay?
35%
The address is 4306, 13th Avenue, Brooklyn, New York, and the zip code is 11219.
35%
Yes, I can help you with that. If you're near the Borough Park location, you can drop it off. If you're far away, then, yes, you can send it.
35%
Make sure what? Sorry? Make sure that I send my SIM card or I don't send my SIM card? No, no, don't send your SIM card.
30%
You may have to get another battery. It's fifteen dollars, one five.
30%
That may be because of a charging cord. If the port itself is damaged, it could drain the battery faster than normal.
30%
You can certainly drain the battery if the port is messed up.
30%
I can ask my supervisor to see exactly what we can do.
30%
I'm going to bring this over to our developer. You should be getting a call back if there are any issues, all right?
30%
I'm going to send this IMEI to the developer so they can send you the update. If there's any issues, you're going to get a call back, okay?
30%
Yes, so the newest update that came out yesterday, it does have Android Auto.
30%
All I can do is I can send this to the dev. I'm not in control of when they send the update.
30%
We'll let them know. Once I get a hold of you, we'll pass the information over.
30%
If it's still showing up that you have a notification and it didn't go away, then you have to wait for the message app update. That'll get that message to go.
30%
The battery should definitely last longer than that. So there may be an issue with the motherboard maybe.
30%
If you keep this story manager off, it's going to delete any old files there. If you keep it backed up, it will remove any photos that are over 90 days old.
30%
You probably just shouldn't turn it on unless you want your things to be deleted.
30%
Yes, Tuesday.
30%
You can send it wherever you'd like.
30%
Our email address is info at figkosher.com.
30%
Just a few days.
30%
Unfortunately, there's no function that I can apply over the phone that can fix your battery.
30%
Since you're close to us, it's a lot better and time-saver for you.
30%
There are people in the store who know the same and more than me.
30%
You have to send the phone to us so we can fix it. Just let you know it has a fee, it will be $50 and yes we will be able to fix it in a borrow parts store.
30%
Whenever you're ready to send it, I can give you the address right now if you wish.
30%
It will take about one or two days to fix.
30%
We are working on it but it's not going to be soon. In a matter of weeks, it's going to take months at least.
30%
So once we get your phone, we diagnose the problem, then it takes one to three days, and we have to fix it and send it back. It'll be two days shipping when we send it back.
30%
Yes, we'll definitely let you know exactly what happened to the phone, what will be fixed.
15%
Please go to your Settings, then tap Apps, find Messages and tap Clear Storage. That should fix the delay.
How Customers Ask This
"The customer is experiencing rapid battery drain on their phone."
"The customer is experiencing fast battery drain and is not receiving software updates."
"The customer is experiencing issues with the battery life of their Fig Phone, which drains quickly despite having a new battery."
"The customer is experiencing fast battery drain and unexpected notification sounds on a new phone."
"The customer is experiencing issues with their phone dying frequently and not holding a charge."
"The customer is experiencing issues with the battery dying unexpectedly and difficulties with charging the device."
"The customer is experiencing rapid battery drain and issues with sending text messages on a new phone."
"The customer is experiencing rapid battery drain on a newly acquired phone."