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The customer is experiencing issues with their phone not charging properly and Waze not functioning due to location permission settings.
Other Response Scripts
70%
Oh, yes. That is the time that the phone has been on for.
70%
Yes, that is normal.
45%
We will open the phone up, okay? We will solder a different charging board. And that's what we will do.
45%
You can ask a different technician if they can do it. I mean, it's a regular charging board. But yes, if you want to take a look at that, you can do that.
45%
Now go to all the way to the end where it says about phone.
45%
Now on about phone you will find the model. Pick S52.
45%
What you need to do here, there are two options. You can either – we have to create another user, okay? And at least so you can use the Waze in the meantime and I'm going to report this issue that you're having for developers.
45%
Can you send me a screenshot of that, please?
45%
You have to press the volume down and the side key at the same time for a few seconds.
45%
Press it and hold it for a few seconds and that will make a screenshot.
45%
So once that update is good to go, let's make the update and let's see if the Waze works, okay?
45%
Yes, charging board. I mean, I'm pretty sure that they won't be able to help you, but if you want to try, you can try, okay?
35%
Sure. Okay, hold on. Okay. Are you still there? Yes.
30%
Okay, first we have to take care of the charging. But you agreed on the email that you were bringing the phone to us. Is that correct?
30%
It's just a regular charging board, okay? I mean, the value of the piece is about $2 or $3. But the thing is the work is a little bit complicated, okay?
30%
Yes. If they have the skill level, yes, they should be able to do it.
30%
Were you able to update the phone by any chance in the last few weeks or no, in the last week?
30%
What is it? 347-240-2482.
30%
In this situation, there was an update that may fix your Waze. Don't do it yet because it came up with a few problems. We are currently fixing the problems, and the problems may be fixed either by hopefully later today, if not tomorrow morning.